Shanena Mason
Milwaukee
Summary
Dynamic Community Outreach Worker with a proven track record at Milwaukee Health Services Inc, skilled in project leadership and community engagement. Successfully established partnerships to enhance healthcare access and developed impactful presentations. Adept at recordkeeping and fostering collaboration, contributing to improved client support and resource navigation.
Overview
6
6
years of professional experience
Work History
Community Outreach Worker
Milwaukee Health Services Inc, MLK Heritage Health Center
08.2022 - 08.2025
- Established partnerships with local organizations to improve access to healthcare resources.
- Provided support in navigating healthcare systems for clients seeking assistance and resources.
- Developed presentations for public events, community groups and school assemblies.
PATIENT ACCSS REPRESENATIVE
Milwaukee Health Services Inc, MLK Heritage Health Center
08.2022 - 05.2023
- Facilitated patient intake processes, ensuring accurate data collection and documentation.
- Coordinated scheduling for medical appointments, optimizing patient flow and resource allocation.
- Trained new staff on operational procedures and health services protocols to enhance team efficiency.
- Implemented feedback mechanisms to improve patient satisfaction scores and service delivery quality.
Hospital Housekeeper
Aurora Sinai Medical Center
02.2019 - 08.2022
- Maintained cleanliness and sanitation standards throughout patient areas, ensuring a safe environment.
- Operated industrial cleaning equipment, enhancing efficiency in daily operations.
- Implemented infection control measures, contributing to reduced hospital-acquired infections.
- Collaborated with nursing staff to address urgent cleaning needs promptly.
Education
Associate of Science - MCCA
Milwaukee Area Technical College
Milwaukee, WI05-2003
Skills
- Recordkeeping skills
- Project leadership
- Community engagement
- Presentation skills
Timeline
Community Outreach Worker
Milwaukee Health Services Inc, MLK Heritage Health Center
08.2022 - 08.2025
PATIENT ACCSS REPRESENATIVE
Milwaukee Health Services Inc, MLK Heritage Health Center
08.2022 - 05.2023
Hospital Housekeeper
Aurora Sinai Medical Center
02.2019 - 08.2022
Associate of Science - MCCA
Milwaukee Area Technical College