Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanendoah (Shannon) Darrow

Chittenango

Summary

Dynamic professional with extensive experience at Onondaga-Cortland-Madison BOCES, excelling in document preparation and data entry. Proven ability to enhance workflow efficiency through effective communication and process improvement. Recognized for meticulous attention to detail and strong customer service skills, consistently delivering high-quality results in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Typist II

Onondaga-Cortland-Madison BOCES
Syracuse
05.2022 - Current
  • Typed documents and reports accurately for various educational programs.
  • Managed incoming correspondence and maintained organized filing systems.
  • Assisted staff with data entry tasks using office software applications.
  • Edited and proofread written materials for clarity and accuracy.
  • Coordinated scheduling for meetings and prepared necessary documentation.
  • Communicated effectively with team members to ensure workflow efficiency.
  • Maintained equipment by performing routine checks and troubleshooting issues.
  • Supported training sessions by preparing instructional materials and handouts.
  • Typed and formatted letters, memos, reports, statements, forms and other documents from rough drafts or corrected copy using typewriter or computer.
  • Entered data into computer systems accurately and quickly.
  • Created spreadsheets to record data as directed by supervisor.
  • Verified proper font size, alignment and styles on various forms of documents.
  • Organized files according to established procedures.
  • Developed efficient filing systems for easy retrieval of documents.
  • Retrieved information from files when requested by staff members or customers.
  • Answered telephone inquiries in a professional manner.
  • Proofread material for accuracy in spelling, grammar and punctuation.
  • Reviewed existing documents for accuracy before archiving them electronically or physically.
  • Maintained an inventory of office supplies and requested replenishment when necessary.
  • Utilized fax machines, copiers and scanners to upload and send documents.
  • Identified areas where processes could be improved upon and implemented changes accordingly.
  • Supported administrative tasks through effective time management skills.

Dining Supervisor

Cazenovia College
Cazenovia
09.2019 - 04.2022
  • Supervised dining staff to ensure efficient service and customer satisfaction.
  • Coordinated daily dining operations and maintained service quality standards.
  • Trained new employees on procedures and safety protocols in food service.
  • Managed inventory levels and ordered supplies to meet dining needs.
  • Resolved customer complaints promptly to enhance dining experience.
  • Implemented sanitation practices to comply with health and safety regulations.
  • Assisted in menu planning and special event preparations for campus activities.
  • Communicated effectively with kitchen staff to ensure timely meal service.
  • Performed administrative tasks such as scheduling shifts for employees or creating reports on performance metrics.
  • Tracked employee attendance records for compliance with labor laws.
  • Organized special events such as parties or banquets in coordination with kitchen staff members.
  • Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.
  • Assisted with interviewing, hiring, training, evaluating and disciplining staff members.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests, and canceled items.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Coached staff on strategies to enhance performance and improve customer relations.

Residential Counselor

Kelberman Center
Chittenango
10.2018 - 01.2022
  • Provided emotional support to residents during daily activities.
  • Facilitated group discussions to enhance social skills among participants.
  • Coordinated recreational activities to promote engagement and well-being.
  • Educated residents on coping strategies for managing stress and anxiety.
  • Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
  • Maintained a safe and organized living environment for all residents.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Responded promptly to any emergency situations that may arise within the residence.
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Prepared meals and assisted clients with laundry and household chores.

Childcare Provider

Oot Family
Cicero
04.2017 - 09.2021
  • Supervised daily activities to ensure child safety and engagement.
  • Planned and implemented age-appropriate educational activities for children.
  • Communicated effectively with parents regarding children's progress and needs.
  • Maintained a clean and organized childcare environment for optimal learning.
  • Fostered positive relationships among children to encourage teamwork and sharing.
  • Managed daily schedules to balance playtime, meals, and rest periods effectively.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Assisted children in development of social, communication and problem-solving skills.

Machine Operator

Knowles Capacitors (Dielectric Labs)
Cazenovia
04.2008 - 03.2017
  • Operated machinery for capacitor production in a fast-paced environment.
  • Conducted routine inspections to ensure product quality and compliance standards.
  • Monitored equipment performance and reported issues to maintenance team.
  • Adhered to safety protocols and maintained a clean work area consistently.
  • Assisted in training new operators on equipment operation and safety procedures.
  • Adjusted machine settings based on production requirements and specifications.
  • Documented production data accurately for quality assurance purposes.
  • Comply with company policies regarding quality control procedures.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Record production information such as quantities produced and materials used on daily logs.

Food Service Cashier

HMS Host, Sbarro Pizza
Chittenango
04.2004 - 05.2005
  • Processed customer transactions efficiently at the Sbarro Pizza counter.
  • Maintained accurate cash drawer balance throughout shifts.
  • Provided prompt and friendly service to enhance customer satisfaction.
  • Operated point-of-sale system for order entry and payment collection.
  • Assisted in maintaining cleanliness and organization of the service area.
  • Handled customer inquiries and resolved issues quickly to ensure positive experiences.
  • Followed food safety guidelines to maintain a safe dining environment.
  • Processed cash, credit card, and debit card transactions accurately and efficiently.
  • Stocked shelves with food items when necessary.
  • Assisted in training new employees in proper cashiering techniques.
  • Balanced daily sales totals against receipts issued by cash register system.
  • Frequently communicated with other team members to ensure smooth operations.

Grocery Store Cashier

Wegmans Supermarket
Dewitt
04.2002 - 02.2004
  • Processed customer transactions efficiently at a busy grocery store.
  • Assisted customers with product inquiries and special requests.
  • Maintained accurate cash drawer and balanced registers daily.
  • Ensured cleanliness and organization of checkout area throughout shifts.
  • Collaborated with team members to improve customer service experience.
  • Handled returns and exchanges according to store policies.
  • Adhered to safety procedures during checkout and payment processing.
  • Processed payments using cash register, credit and debit cards, checks and gift cards.
  • Organized checkout lanes to ensure efficient customer flow.
  • Greeted customers, answered questions and provided information on products.
  • Followed company policies regarding refunds or exchanges of merchandise.

Education

Associate of Arts - Humanities And Social Science

Onondaga Community College
Syracuse, NY
12-2017

High School Diploma -

Chittenango High School
Chittenango, NY
06-2005

Skills

  • Document preparation
  • Data entry
  • Office software
  • File management
  • Proofreading documents
  • Meeting coordination
  • Customer communication
  • Attention to detail
  • Equipment maintenance
  • Team collaboration
  • Adaptable communication
  • Process improvement
  • Work independently
  • Microsoft office expertise
  • Professionalism and etiquette
  • Accuracy and precision
  • Proofreading & editing
  • Presentation development
  • Document formatting
  • Deadline oriented
  • Excellent grammar
  • Documentation preparation
  • Document scanning
  • Error detection
  • Microsoft Word
  • Microsoft Excel
  • Photocopying
  • Customer service
  • File conversion
  • Email management
  • Problem-solving
  • Database management
  • File documents

Timeline

Typist II

Onondaga-Cortland-Madison BOCES
05.2022 - Current

Dining Supervisor

Cazenovia College
09.2019 - 04.2022

Residential Counselor

Kelberman Center
10.2018 - 01.2022

Childcare Provider

Oot Family
04.2017 - 09.2021

Machine Operator

Knowles Capacitors (Dielectric Labs)
04.2008 - 03.2017

Food Service Cashier

HMS Host, Sbarro Pizza
04.2004 - 05.2005

Grocery Store Cashier

Wegmans Supermarket
04.2002 - 02.2004

Associate of Arts - Humanities And Social Science

Onondaga Community College

High School Diploma -

Chittenango High School

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