Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Shaneon Carr-Hinds

Catskill,NY

Summary

Hardworking employee with customer service, multitasking and time management abilities. Who is devoted to giving every customer a positive and memorable experience. With a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. A strong communicator and team player, eager to learn new processes to support overall organizational success. A resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams.

Overview

5
5
years of professional experience

Work History

Digital Team Lead

Walmart
Catskill, NY
09.2023 - 03.2024
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Ensured compliance with company policies and procedures throughout the team.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Provided support to new associates during peak periods of workloads.
  • Motivated staff through positive reinforcement techniques.
  • Maintained accurate records of employee attendance and task completion times.
  • Delegated tasks appropriately according to individual skill sets.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked closely with human resources to support employee management and organizational planning.

Digital Team Associate

Walmart
Catskill, NY
12.2021 - 09.2023
  • Managed relationships with third-party vendors to ensure timely delivery of products.
  • Assisted customers in selecting desired merchandise and provided product knowledge.
  • Ensured compliance with safety protocols while handling large volumes of merchandise.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
  • Stocked shelves with new products and reorganized existing displays as necessary.
  • Tracked inventory levels to ensure adequate stock availability for shoppers.
  • Operated point-of-sale systems efficiently, including cash registers, scanners.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Assisted teammates with daily tasks during peak periods.
  • Scanned items when pulling from shelves to update system stock information.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.

Sales Associate

Walmart
Catskill
10.2021 - 12.2021
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Developed promotional strategies to increase sales volume.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Deli Associate

Walmart
Catskill, NY
12.2020 - 10.2021
  • Greeted customers, provided excellent customer service, and answered questions regarding deli products.
  • Maintained cleanliness of deli area, including tables and counters.
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
  • Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
  • Prepared sandwiches according to customer specifications.
  • Rotated product on shelves to ensure freshness and quality standards were met.
  • Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
  • Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
  • Adhered to company policies and procedures related to food handling processes.
  • Checked expiration dates on packaged goods before placing them on display.
  • Ensured that all food items were stored at appropriate temperatures according to health code standards.
  • Cleaned work areas regularly to maintain hygiene standards established by the company.
  • Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
  • Maintained high level of professionalism while interacting with customers and coworkers alike.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Cleaned utensils, dishes and glasses for customer use.

Direct Support Professional

Coarc
Hudson, NY
06.2019 - 01.2021
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Contributed to case reviews of client status and progress.

Education

High School Diploma -

Catskill High School
Catskill, NY
06-2013

Skills

  • Direct Patient Care
  • Behavioral Management
  • Progress Documentation
  • Report Generation
  • Charting and documentation
  • Medication Administration
  • Client Support
  • Safety Monitoring
  • Strategic Planning
  • Staff Management
  • Complex Problem-Solving
  • Staff Discipline
  • Training and mentoring
  • Customer Service
  • Customer Complaint Resolution
  • Positive and professional

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Digital Team Lead

Walmart
09.2023 - 03.2024

Digital Team Associate

Walmart
12.2021 - 09.2023

Sales Associate

Walmart
10.2021 - 12.2021

Deli Associate

Walmart
12.2020 - 10.2021

Direct Support Professional

Coarc
06.2019 - 01.2021

High School Diploma -

Catskill High School

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Shaneon Carr-Hinds