Shanequa Beamon
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
08.2023 - Current
- Verified patient demographic information for accuracy in electronic health records system.
- Answered telephone inquiries from patients regarding appointment scheduling and office policies.
- Provided excellent customer service to ensure positive patient relations.
- Resolved complex scheduling conflicts between multiple providers and specialties.
- Maintained an organized schedule of all upcoming appointments and cancellations.
- Utilized knowledge of medical terminology to accurately book appointments for various services and specialists.
- Conducted follow up calls to confirm scheduled appointments.
- Followed up with no-shows or late arrivals to reschedule missed appointments.
- Ensured that all HIPAA regulations were followed when handling confidential patient information.
- Routed calls and correspondence to appropriate medical staff.
- Prevented double bookings and set aside appropriate time in between appointments.
Telephone Interviewer
Global Data Collection Company
08.2023 - Current
- Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
- Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
- Utilized effective questioning techniques to ensure accuracy of responses and maximize response rate.
- Managed time effectively by completing assigned tasks within specified deadlines.
- Developed strategies for improving customer satisfaction when conducting telephone interviews.
- Assessed customer needs through probing questions and active listening skills.
- Encouraged customers who had difficulty understanding questions to provide accurate responses.
- Provided support and guidance throughout the entire interviewing process, answering any questions that may arise.
Dasher
DoorDash
Auburndale, Florida
01.2023 - 10.2023
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Communicated effectively with restaurant staff about any issues related to food orders or delivery instructions.
- Took initiative in resolving customer complaints in a professional manner.
- Provided friendly customer service while interacting with customers during deliveries.
- Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
- Utilized GPS navigation tools for efficient route planning between multiple deliveries.
- Adhered to company policies and procedures when delivering food orders.
- Maintained an organized, clean and safe vehicle at all times.
- Regularly cleaned and sanitized vehicle interior surfaces such as door handles, steering wheel, after each shift.
- Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
- Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
- Maintained accurate records of delivered items as well as customer feedback and ratings.
Crew Member
McDonald's Restaurant
Auburndale, Florida
11.2022 - 03.2023
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained an organized work area to ensure efficient operations.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Sales Leader
Unity Exchange
Orlando, Florida
05.2022 - 07.2022
- Developed key accounts by building strong relationships with major customers.
- Developed strategies to increase sales volume and improve customer satisfaction levels.
- Developed and implemented sales strategies to increase revenue growth.
- Partnered with senior managers to develop and implement strategic sales and marketing plans.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Conducted training sessions for new sales staff members to ensure they had the necessary skills to succeed in their roles.
Insurance Agent Guide
Assurance IQ
Orlando, FL
12.2018 - 05.2022
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Addressed concerns with rebuttals and built interest in speaking with a Licensed Agent.
Caregiver | Support Coach
Lynn & Darla
Fairfield, California
07.2015 - 06.2017
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Coordinated transportation services for clients when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Participated in team meetings regarding client progress or concerns raised by family members.
Crew Member | Team Leader
McDonald's Restaurant
Olive Branch, Mississippi
01.2013 - 05.2014
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
Education
High school diploma -
Skills
- Strong interpersonal skills
- Telephone answering
- Sales experience
- Log updates
- Customer service and assistance
- Language proficiency
- Recordkeeping skills
- Training development
- Team building
- Reliability
- Marketing strategy
- Team Leadership
- Problem-solving aptitude
- Time management abilities
- Safety Regulations
Timeline
Welcome Coordinator
Oak Street Health
08.2023 - Current
Telephone Interviewer
Global Data Collection Company
08.2023 - Current
Dasher
DoorDash
01.2023 - 10.2023
Crew Member
McDonald's Restaurant
11.2022 - 03.2023
Sales Leader
Unity Exchange
05.2022 - 07.2022
Insurance Agent Guide
Assurance IQ
12.2018 - 05.2022
Caregiver | Support Coach
Lynn & Darla
07.2015 - 06.2017
Crew Member | Team Leader
McDonald's Restaurant
01.2013 - 05.2014
High school diploma -
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