Summary
Overview
Work History
Education
Skills
Timeline
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Shanequa Benson

Dayton,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Sales Associate

Sears
01.2009 - 05.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Representative

Limited Brands
09.2014 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Belmont High School
Dayton, OH
02.2012

Skills

  • Product Organization
  • Minute Taking
  • Oracle JD Edwards EnterpriseOne
  • Account Management
  • Adobe Systems Adobe Acrobat
  • Receiving Support
  • Call Volume and Quality Metrics
  • Data Evaluation
  • Documentation
  • Quality Assurance Controls
  • Microsoft Internet Explorer
  • Customer Relations
  • Call Center Operations
  • Clerical Support
  • Microsoft Excel

Timeline

Customer Service Representative

Limited Brands
09.2014 - 07.2020

Sales Associate

Sears
01.2009 - 05.2014

High School Diploma -

Belmont High School

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Shanequa Benson