Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shanequa Cooper

Cades,SC

Summary

Skilled and results-driven with great experience at Robert Bosch, excelling in inventory control and operational efficiency. Proven problem-solving abilities and effective communication skills led to enhanced accuracy in inventory and receiving. Adept at utilizing warehouse management systems and training new associates, fostering a collaborative and productive work environment.

Overview

11
11
years of professional experience

Work History

Receiving Associate

Robert Bosch
North Charleston, South Carolina
09.2023 - Current
  • Received and inspected incoming shipments for quality and accuracy.
  • Organized merchandise in the warehouse for efficient retrieval and storage.
  • Operated forklifts and pallet jacks to move products within the facility.
  • Maintained accurate inventory records using warehouse management systems.
  • Collaborated with team members to streamline receiving processes and workflows.
  • Assisted in training new associates on safety protocols and operational procedures.
  • Unloaded trucks manually or using a hand truck or dolly when necessary.
  • Maintained records of all incoming products, including quantity received and location in warehouse.

Inventory Control Specialist

Robert Bosch
North Charleston, South Carolina
09.2022 - Current
  • Implemented cycle counting procedures to enhance inventory accuracy and workflow efficiency.
  • Communicated with various departments to resolve discrepancies in inventory records promptly.
  • Managed inventory by performing physical counts, identifying variances and reconciling records.
  • Conducted regular physical inventories of warehouse stock and reported discrepancies.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Performed cycle counts to track product movement in the warehouse as needed.

Operator

Robert Bosch
North Charleston, South Carolina
01.2021 - Current
  • Operated machinery to maintain production flow and efficiency.
  • Trained new operators on equipment usage and workplace procedures effectively.
  • Documented daily production logs and equipment status for record-keeping purposes.
  • Used hand trucks and forklifts to unload, load and transport items.

Production Associate

Robert Bosch
North Charleston, South Carolina
01.2019 - 12.2020
  • Operated production machinery to assemble components efficiently.
  • Collaborated with team members to meet daily production goals.
  • Followed safety guidelines to maintain a safe working environment.
  • Organized workstations for maximum efficiency, reducing downtime between tasks.
  • Ensured that all safety protocols were followed during the production process.
  • Operated automated machines used in the assembly line according to established procedures.
  • Moved items between machines, conveyors, and transport equipment to meet production needs.

Help Desk Support Representative

Sykes Enterprises, Incorporated
Kingstree, South Carolina
05.2016 - 01.2019
  • Assisted users with account access and password recovery processes promptly.
  • Collaborated with team members to improve service delivery and troubleshooting techniques.
  • Provided technical support for software and hardware issues over the phone, email, and chat.
  • Adhered to company policies regarding security measures when handling confidential information.
  • Monitored incoming requests from customers and responded promptly to inquiries.

Customer Service Representative

Sykes Enterprises, Incorporated
Kingstree, South Carolina
11.2014 - 05.2016
  • Managed customer accounts using CRM software efficiently.
  • Resolved complaints through effective communication and problem-solving.
  • Provided information about promotions and service offerings clearly.
  • Documented customer interactions in a timely manner.
  • Maintained knowledge of company policies and procedures consistently.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Associate

Aeropostale
Myrtle Beach, South Carolina
06.2014 - 09.2014
  • Assisted customers with product selection and provided exceptional service.
  • Restocked merchandise on the sales floor to ensure product availability.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Educated customers on promotions, sales, and loyalty programs effectively.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Associate of Applied Science - AAS Business Management

Florence-Darlington Technical College
Florence, SC
05-2015

High School Diploma -

Kingstree Senior High School
Kingstree, SC
05-2010

Skills

  • Problem solving
  • Effective communication
  • Adaptability and flexibility
  • Assertiveness
  • Computer skills
  • Efficient multitasking

References

References available upon request.

Timeline

Receiving Associate

Robert Bosch
09.2023 - Current

Inventory Control Specialist

Robert Bosch
09.2022 - Current

Operator

Robert Bosch
01.2021 - Current

Production Associate

Robert Bosch
01.2019 - 12.2020

Help Desk Support Representative

Sykes Enterprises, Incorporated
05.2016 - 01.2019

Customer Service Representative

Sykes Enterprises, Incorporated
11.2014 - 05.2016

Sales Associate

Aeropostale
06.2014 - 09.2014

Associate of Applied Science - AAS Business Management

Florence-Darlington Technical College

High School Diploma -

Kingstree Senior High School

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