Shanequa Dunn
Rose Hill
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and team leadership. Proven track record in enhancing store performance through effective merchandising and staff development. Skilled in problem-solving and inventory management, fostering a positive work culture that boosts employee morale and customer satisfaction.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Dollar General
03.2020 - 10.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Lead Key Holder
Dollar General
01.2020 - 03.2020
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
Department Lead
House of Raeford Farms
06.2017 - 12.2019
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Established clear expectations for team members, leading to improved accountability and performance levels.
- Communicated with managers of other departments to maintain transparency.
Education
Office Administration -
James Sprunt Community College
Kenansville, NC05-2025
Associate of Arts -
James Sprunt Community College
Kenansville, NC05-2025
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Customer service management
- Staff supervision
- Team management
- Employee scheduling
- Relationship building and management
- Issue resolution
- Records maintenance
- Quickbooks
- Verbal and written communication
- Teamwork and collaboration
- Inventory management
- Decision-making
- Staff training/development
- Delegating work
- Effective leader
- Scheduling
Timeline
Assistant Store Manager
Dollar General
03.2020 - 10.2021
Lead Key Holder
Dollar General
01.2020 - 03.2020
Department Lead
House of Raeford Farms
06.2017 - 12.2019
Office Administration -
James Sprunt Community College
Associate of Arts -
James Sprunt Community College
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