Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hi, I’m
Shanequa Durant
Bishopville,SC
Summary
Overview
9
years of professional experience
Work History
Serenity Keepers Home Care Sumter, South Carolina
Patient Care Associate
12.2019 - Current
Job overview
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Provided direct patient care and support services in accordance with established standards and practices.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Administered medications and educated patients and families on correct at-home.
SYKESSumter, South Carolina
Call Center Representative
12.2018 - 03.2019
Job overview
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Navigated through computer systems to review information and respond appropriately to callers.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Dollar General StoreBishopville
Leading Sale Associate
12.2016 - 09.2018
Job overview
- Stocked shelves and supplies and organized displays to focus customer attention on.
- Recommended, selected and located merchandise based on customer desires.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
Lee County First StepsBishopville, South Carolina
Receptionist
03.2016 - 08.2016
Job overview
- Managed company database and ensured the accuracy of contact information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
Lee Central High School Bishopville, South Carolina
High School Diploma
06-2010
University Overview
Skills
- Customer service
- Time management
- Attention to detail
- Empathy in care
- Excellent communication
- Documentation
- Multitasking and organization
- Empathy and patience
Languages
English
Professional
References
References
References available upon request.Timeline
Patient Care Associate
Serenity Keepers Home Care
12.2019 - Current
Call Center Representative
SYKES
12.2018 - 03.2019
Leading Sale Associate
Dollar General Store
12.2016 - 09.2018
Receptionist
Lee County First Steps
03.2016 - 08.2016
Lee Central High School
High School Diploma
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