Ke’Auja Haliburton

• Assisted customer Captel inquiries and support requests.
• Managed customer service interactions to support satisfaction and issue resolution.
• Demonstrated empathy to customers and resolved customer issues through effective problem solving.

• Managed short-term disability claims and related documentation processes.
• Delivered customer service with empathetic communication to support positive customer experiences.
• Managed high-volume calls with accuracy and compliance.

• Managed checkout for customer purchases, ensuring accurate and timely transactions.
• Bagged items for customer orders with accuracy and care.
• Managed customer inquiries and support needs.

• Professionally and empathetically communicated insurance policy details, benefit coverage eligibility criteria, and claim procedures to policyholders and members.
  
• Guide individuals through the healthcare insurance enrollment process, helping them understand available options and eligibility requirements.
• Proactively identify opportunities for policyholders to maximize their benefits, including preventive care, wellness programs, and available resources.
• Accurately document and review healthcare claims, ensuring that all required information is captured for processing, and maintain detailed records of claims submissions and outcomes.

GPA: 3.93