Shanequa Frazier-climes
worcester,MA
Summary
Dynamic executive support professional recognized for delivering high productivity and optimizing operational efficiency. Expert in advanced scheduling, document management, and handling confidential correspondence. Proven strengths in time management, problem-solving, and effective communication contribute to seamless operations in fast-paced environments. Aiming to leverage organizational skills to enhance executive office effectiveness further.
Overview
14
14
years of professional experience
Work History
Ambulatory Service Representative
UMass Memorial Health Care
Worcester, MA
12.2021 - Current
- Assisted providers by monitoring and maintaining their schedules.
- Greeting patients and visitors.
- Directed patients to the correct location.
- Checking patients in and out.
- Verifying patient demographics and insurance information.
- Creating estimates for cosmetic procedures.
- Collecting payments and managing patient accounts.
- Maintaining a positive and professional demeanor.
- Trained new employees on the policies and procedures of dermatology.
Clerical Aide
Umass Memorial Medical Group
Worcester, MA
09.2018 - 01.2019
- Filing and organizing patient medical records.
- Oversaw and ensured the proper organization of patient correspondence.
- Assisted in various departments with clerical duties.
- Printed and processed daily patient medical records, utilizing EPIC.
- Maintained exam rooms.
- Utilizing proper HIPAA procedures, faxing, and scanning patient medical records from various providers.
Department Supervisor/ Key Carrier
Babies R Us
Millbury, MA
06.2016 - 08.2018
- Accountable for interviewing, hiring, and training new or potential employees.
- Preformed intakes and orientations for new hires, and executed HR duties.
- Addressed customer issues as they arose, and ensured suitable outcomes.
- Participated in conference calls and in-person meetings with corporate leadership personnel.
- Maintained the cash office, handled account deposits and filing, and accountability reports.
- Reliable for the daily opening and closing of the store.
Customer Service Representative
Best Buy
Worcester, MA
04.2011 - 08.2018
- Provided customer service efficiently and satisfactorily, both in person and via telephone. This included processing and verifying tax-exempt information.
- Regularly exceeding quotas based on quarterly reviews.
- Responsible for managing operations in the cash office, verifying and documenting safe balances, reconciling cash register drawers, and preparing tills for distribution to registers.
- Assisted in other departments with customer needs, and recommended products and plans to suit said customers' needs.
- Activated and troubleshot phones with varying networks.
- Conducted onboarding training.
Education
High School Diploma -
South High Community School
Worcester, MA06-2009
Some College (No Degree) - Business Administration
Quinsigamond Community College
Worcester, MASkills
- Proficient in EPIC and the Microsoft Suite
- Appointment scheduling
- Customer service
- Interpersonal relations
- Attention to detail
- Time management
Timeline
Ambulatory Service Representative
UMass Memorial Health Care
12.2021 - Current
Clerical Aide
Umass Memorial Medical Group
09.2018 - 01.2019
Department Supervisor/ Key Carrier
Babies R Us
06.2016 - 08.2018
Customer Service Representative
Best Buy
04.2011 - 08.2018
High School Diploma -
South High Community School
Some College (No Degree) - Business Administration
Quinsigamond Community College
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