Shanequa Grayson
Newark,NJ
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply ten years of experience to new professional challenges with growth-oriented organization.
Overview
11
11
years of professional experience
Work History
Program Director
The Jewish Board
09.2022 - Current
- Ensures overall clinical, operational and fiscal oversight of assigned programs
- Reviews and ensures the completion of documentation of client interactions, the development of service plans and goals, and any incidents occurring in the residence or which involve residents of the program
- Provides leadership and vision to assist programs in achieving goals; continually improving performance and meeting challenges proactively and effectively
- Takes the lead in recruitment, hiring, discipline, and other personnel matters with program staff.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Supervises a program staff of 25, managing and evaluating performance provide high-quality services to program participants.
- Provides ongoing direction and leadership for program operations in accordance with OMH policies and procedures
Program Manager
Heart Share St. Vincent’s
09.2018 - 09.2022
- Oversaw daily operations of two twelve bed group home programs, ensured programs aligned with ACS policies and procedures
- Maintained program budget, balanced bi-weekly petty cash transactions
- Implemented trauma informed model, used evidenced based practices and motivational interviewing
- Supervised, trained, and developed a team of 10-20 staff who have program operation responsibilities
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
Director of Operations
Tillary St. Women’s MICA Shelter
09.2015 - 09.2018
- Ensured the day to day functioning of a 200 bed MICA facility were up to DHS standards
- Established and maintained work schedules in accordance with policy and assignments of staff
- Participated in employment interviews that met federal, state, and agency regulatory guidelines
- Ensured that staff attended required in-service training and scheduled employees to attend both in-service training and training provided by vendors; conducted training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site specific exposure control plan
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Entitlements Specialist
Tillary St Women’s MICA Shelter
09.2014 - 09.2015
- Communicated in an effective manner, both orally and in writing, with wide range of collateral agencies to initiate, maximize and continue resident’s entitlement benefits and services
- Maintained regularly scheduled Entitlement counseling periods and meetings for purpose of providing entitlement outreach and advisement to both residents and staff
- Maintained entitlement client case records in a timely and accurate manner
- Utilized Entitlement case record as an analytical tool to be able to efficiently access information when problems arise and for other purposes.
Client Care Manager
Tillary St Women’s MICA Shelter
03.2013 - 09.2015
- Supervised staff and delegated tasks
- Conducted intake interviews, orientation of clients to facility rules and regulations
- Maintained log book documenting all activities in shelter on the assigned shift and noting any variance to normal day to day operation
- Managed and oversaw all aspects of facility in the absence of Program Director and/ or Social Services Director.
- Enhanced customer satisfaction by addressing and resolving client concerns efficiently and professionally.
- Established and maintained relationships with clients and staff
Education
Masters of Business Administration -
University of Phoenix
Tempe, AZ09.2021
Bachelors of Arts-Psychology -
University of Phoenix
Tempe, AZ09.2017
Skills
- Microsoft Office
- Decision Making
- Policy Implementation
- Understanding of human resources
- Personnel Supervision
- Assertiveness
- Crisis Intervention
- Verbal & Written Communication
- Effective leader
- Financial Management
- Strategic leadership
- Administration knowledge
Timeline
Program Director
The Jewish Board
09.2022 - Current
Program Manager
Heart Share St. Vincent’s
09.2018 - 09.2022
Director of Operations
Tillary St. Women’s MICA Shelter
09.2015 - 09.2018
Entitlements Specialist
Tillary St Women’s MICA Shelter
09.2014 - 09.2015
Client Care Manager
Tillary St Women’s MICA Shelter
03.2013 - 09.2015
Masters of Business Administration -
University of Phoenix
Bachelors of Arts-Psychology -
University of Phoenix
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