Shanequa Harmon
Lewisville,TX
Summary
Dynamic Operations Lead, known for high productivity and efficient task completion. Specialized in process optimization, team leadership, and strategic planning. Innovative Training and Development Specialist with a demonstrated ability to improve performance and productivity through effective, comprehensive training strategies, and leveraging technology to enhance learning experiences. Excel in communication, problem-solving, and adaptability to drive operational success, and improve workflow processes.
Overview
11
11
years of professional experience
Work History
Field Training Advisor
Winston Solutions LLC
Plano, TX
08.2024 - Current
- Managed renovation projects in leading retail outlets.
- Analyzed and determined the adequacy of comprehensive reports against established client benchmarks.
- Monitored the performance of trainees in the field to ensure compliance with company policies and client guidelines.
- Responsible for training and coaching employees on company standards, product knowledge, and operational procedures.
- Partnered with management to secure sales results and monitor the impact of implemented strategies.
- Collaborated with regional managers to identify areas of improvement for existing or proposed training initiatives.
Operations Lead
JT Counseling Services
Flower Mound, TX
09.2023 - 08.2024
- Executed multifaceted administrative tasks to streamline office operations and improve process efficiency.
- Analyzed data from operations logs to identify trends or patterns that could impact performance outcomes.
- Identified areas for improvement, and implemented new processes to enhance overall company quality.
- Optimized staff performance with appropriate resources, training, and support.
- Oversaw billing processes while introducing strategic solutions.
- Coordinated digital presence initiatives for enhanced online engagement.
- Achieved accurate and timely payroll processing.
Virtual Educational Training Producer
US Math Recovery Council
Eagan, MN
01.2022 - 07.2024
- Configured digital engagement features to enhance remote learning environments.
- Facilitated technical solutions by resolving challenges covertly to ensure coherent, and efficient operations.
- Managed communication channels between participants and facilitators across multiple streams.
- Optimized troubleshooting workflows for improved operational outcomes.
- Delivered live technical and UX support tailored to the instructor's needs.
Professor of Fashion Marketing- Adjunct
Dallas Colleges
Dallas, TX
07.2018 - 05.2023
- Developed course materials, comprehensive course syllabi, lectures, and assessments to measure student advancement.
- Sourced relevant course materials to support diverse student learning styles, and accessibility.
- Mentored students in the development of their research skills and critical thinking abilities.
- Applied creative instruction methods using modern technology to promote student learning objectives.
- Researched best practices for effective teaching methods in order to improve instructional delivery.
- Served on Fashion Marketing Board to aid development of impactful educational initiatives.
- Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
Group Manager
Neiman Marcus
Plano, TX
06.2016 - 03.2020
- Developed effective marketing strategies through collaborations with the PR team on large-scale promotional events, resulting in $250k - $950k.
- Executed company initiatives by mentoring top performers to hit critical KPIs, and advance to the next sales tier.
- Analyzed business performance metrics to identify and forecast trends.
- Evaluated vendor pricing and quality to negotiate and select optimal suppliers for enhanced product offerings.
- Mobilized store teams to support departmental selling events.
Department Manager
Neiman Marcus Group Ltd
Plano, TX
09.2014 - 06.2016
- Oversaw department sales operations and supervised a team of over 60 individuals.
- Facilitated team meetings to review business outcomes, outline priorities, and enhance performance.
- Recruited and coached team members on CRM technology, loyalty programs, POS systems, and leveraging social media selling tools.
- Analyzed sales and inventory data to identify trends.
Education
Bachelor of Science - Marketing
University of North Texas
Denton, TX05-2010
Associate of Applied Science - Fashion Marketing
El Centro College
Dallas, TX05-2008
Specialization: Business Analytics - Information Technology
Coursera
Certificate: Data Analysis With Python And SQL - Information Technology
Coursera
Skills
- Data Analysis
- Business Development
- Relationship Management
- Critical Thinking and Analysis
- Problem Solving
- Salesforce Training
- Strategic Marketing Communications
- Planning and Negotiating
- Project Management
- G Suite and Office Suite
- Adobe Creative Cloud
- Event Planning
Timeline
Field Training Advisor
Winston Solutions LLC
08.2024 - Current
Operations Lead
JT Counseling Services
09.2023 - 08.2024
Virtual Educational Training Producer
US Math Recovery Council
01.2022 - 07.2024
Professor of Fashion Marketing- Adjunct
Dallas Colleges
07.2018 - 05.2023
Group Manager
Neiman Marcus
06.2016 - 03.2020
Department Manager
Neiman Marcus Group Ltd
09.2014 - 06.2016
Bachelor of Science - Marketing
University of North Texas
Associate of Applied Science - Fashion Marketing
El Centro College
Specialization: Business Analytics - Information Technology
Coursera
Certificate: Data Analysis With Python And SQL - Information Technology
Coursera
Affiliations
- NAACP DFW Metro Affiliate
- Fashion Marketing Board Member
Accomplishments
- Neiman Marcus Top Department of the Year
- Dallas Colleges Marketing Student of the Year (El Centro)
- Collegiate Cum Lade Graduate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
References available upon request.
Work Preference
Work Type
Full TimeContract WorkImportant To Me
Company CulturePersonal development programsHealthcare benefitsSimilar Profiles
Jamey DodaroJamey Dodaro
Senior Regional Manager at Winston Retail Solutions LLCSenior Regional Manager at Winston Retail Solutions LLC
Jendayi CollierJendayi Collier
Merchandise Coordinator/ Visual Merchandiser at Winston Retail Solutions LLCMerchandise Coordinator/ Visual Merchandiser at Winston Retail Solutions LLC
Morgan StatesonMorgan Stateson
Merchandise Coordinator at Winston Retail SolutionsMerchandise Coordinator at Winston Retail Solutions
Preston WernerPreston Werner
Franchise Owner at ESP Gym LLCFranchise Owner at ESP Gym LLC
Robert M. KarosyRobert M. Karosy
Senior Assurance Associate at RSM US LLPSenior Assurance Associate at RSM US LLP