Shanequa Henson
Arlington,Texas
Summary
Adept at exceeding financial targets, I showcased my customer service and mathematical prowess at the State Fair of Texas, fostering client loyalty through exceptional account management and confidentiality. My proactive approach and ability to cultivate strong relationships reflect my dedication to excellence and teamwork, as evidenced by my impactful tenure at Walmart.
Overview
21
21
years of professional experience
Work History
Cash Collector
State Fair of Texas
07.2019 - Current
- Supported company''s financial goals by meeting or exceeding monthly cash collection targets consistently.
- Adhered to strict confidentiality guidelines while handling sensitive client information during the collections process, maintaining trust and professionalism at all times.
- Monitored account balances to identify potential issues and proactively address them before they escalated.
- Developed strong relationships with key clients through regular check-ins and updates on their account status, fostering loyalty and trust.
Customer Service Clerk
Walmart
07.2003 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Warehouse and forklift experience.
Education
High School Diploma -
Wilmer-Hutchins High School
Dallas, TX05.2002
Skills
Customer service
Listening skills
Urgency
Mathematics
Timeline
Cash Collector
State Fair of Texas
07.2019 - Current
Customer Service Clerk
Walmart
07.2003 - Current
High School Diploma -
Wilmer-Hutchins High School