Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanequa Henson

Arlington,Texas

Summary

Adept at exceeding financial targets, I showcased my customer service and mathematical prowess at the State Fair of Texas, fostering client loyalty through exceptional account management and confidentiality. My proactive approach and ability to cultivate strong relationships reflect my dedication to excellence and teamwork, as evidenced by my impactful tenure at Walmart.

Overview

21
21
years of professional experience

Work History

Cash Collector

State Fair of Texas
07.2019 - Current
  • Supported company''s financial goals by meeting or exceeding monthly cash collection targets consistently.
  • Adhered to strict confidentiality guidelines while handling sensitive client information during the collections process, maintaining trust and professionalism at all times.
  • Monitored account balances to identify potential issues and proactively address them before they escalated.
  • Developed strong relationships with key clients through regular check-ins and updates on their account status, fostering loyalty and trust.

Customer Service Clerk

Walmart
07.2003 - Current
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Warehouse and forklift experience.

Education

High School Diploma -

Wilmer-Hutchins High School
Dallas, TX
05.2002

Skills

Customer service

Listening skills

Urgency

Mathematics

Timeline

Cash Collector

State Fair of Texas
07.2019 - Current

Customer Service Clerk

Walmart
07.2003 - Current

High School Diploma -

Wilmer-Hutchins High School
Shanequa Henson