Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanequa Williams

Haslet

Summary

Dynamic professional with a proven track record at McLane Food Service, excelling in customer service and quality assurance. Recognized for exceptional attention to detail and effective problem-solving skills, consistently enhancing team collaboration and productivity. Adaptable and dependable, I thrive under pressure while maintaining a positive attitude and delivering results.

Overview

31
31
years of professional experience

Work History

Financials and Sr. Customer Service

McLane Food Service
08.2010 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Quality Reviewer Analyst

Allstate Insurance Co
11.1994 - 05.2009
  • Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
  • Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
  • Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
  • Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
  • Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
  • Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.
  • Identified areas for potential improvements within reviewed materials, providing actionable recommendations to clients.
  • Enhanced team collaboration by regularly providing constructive feedback to fellow reviewers.
  • Sustained high levels of productivity under tight deadlines by efficiently using available resources.
  • Conducted regular performance reviews to identify areas for improvement and recognize achievements.

Education

South Grand Prairie High School
Grand Prairie, TX

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Organization and time management
  • Active listening
  • Calm under pressure
  • Verbal communication
  • Organizational skills
  • Decision-making
  • Problem resolution

Timeline

Financials and Sr. Customer Service

McLane Food Service
08.2010 - Current

Quality Reviewer Analyst

Allstate Insurance Co
11.1994 - 05.2009

South Grand Prairie High School

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