Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanequa Worley

BROOKLYN,NY

Summary

I am a dedicated and organized professional with experience as a Conductor, Dedicated Announcer, Tower Operator and Assistant Train Dispatcher. I have expertise in effective communication, workload management and contributing to improved efficiency in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Assistant Train Dispatcher

MTA
New York, NY
05.2024 - Current
  • Coordinate train schedules to optimize service efficiency and to minimize delays.
  • Monitor and make real-time adjustments on schedules by using effective dispatching and communication.
  • Ensure compliance with safety protocols and procedures
  • Manage crew assignments effectively to utilize available personnel.
  • Ensure seamless transition during shift changes through detailed handover procedures and on ongoing situations.
  • Skillfully monitor telecommunications
  • Generate and respond to various emails.

Tower Operator

MTA
New York, NY
05.2022 - 05.2024
  • Operated multiple types of tower machines and boards.
  • Documented train arrivals, departures, reroutes and lateness on Itrac
  • Monitored Itrac to ensure even spacing between trains.
  • Rerouted trains due to service delays to minimize trains being held outside of stations.
  • Communicated with OCC, Train Operators, Conductors, Dispatchers and neighboring Tower Operators of any delays or service changes.
  • Trained posting Tower Operators on procedures and effect response to incidents.

Conductor

MTA
New York, NY
02.2017 - 05.2022
  • Operated multiple train lines, ensuring timely and safe transit for passengers.
  • Coordinated with dispatchers to communicate schedule changes.
  • Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
  • Trained new conductors on safety protocols, operational procedures, and customer service standards.

Education

Associate of Science - Business Administration And Management

Kingsborough Community College
Brooklyn, NY
06-2016

Skills

  • Fast learner
  • Effective time management
  • Basic Computer skills
  • Attention to detail
  • Team collaboration
  • Good verbal and written communication skills
  • Problem-solving
  • Workload management
  • Organized
  • File and record keeping

Timeline

Assistant Train Dispatcher

MTA
05.2024 - Current

Tower Operator

MTA
05.2022 - 05.2024

Conductor

MTA
02.2017 - 05.2022

Associate of Science - Business Administration And Management

Kingsborough Community College