Shanequa Worley
BROOKLYN,NY
Summary
I am a dedicated and organized professional with experience as a Conductor, Dedicated Announcer, Tower Operator and Assistant Train Dispatcher. I have expertise in effective communication, workload management and contributing to improved efficiency in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Assistant Train Dispatcher
MTA
New York, NY
05.2024 - Current
- Coordinate train schedules to optimize service efficiency and to minimize delays.
- Monitor and make real-time adjustments on schedules by using effective dispatching and communication.
- Ensure compliance with safety protocols and procedures
- Manage crew assignments effectively to utilize available personnel.
- Ensure seamless transition during shift changes through detailed handover procedures and on ongoing situations.
- Skillfully monitor telecommunications
- Generate and respond to various emails.
Tower Operator
MTA
New York, NY
05.2022 - 05.2024
- Operated multiple types of tower machines and boards.
- Documented train arrivals, departures, reroutes and lateness on Itrac
- Monitored Itrac to ensure even spacing between trains.
- Rerouted trains due to service delays to minimize trains being held outside of stations.
- Communicated with OCC, Train Operators, Conductors, Dispatchers and neighboring Tower Operators of any delays or service changes.
- Trained posting Tower Operators on procedures and effect response to incidents.
Conductor
MTA
New York, NY
02.2017 - 05.2022
- Operated multiple train lines, ensuring timely and safe transit for passengers.
- Coordinated with dispatchers to communicate schedule changes.
- Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
- Trained new conductors on safety protocols, operational procedures, and customer service standards.
Education
Associate of Science - Business Administration And Management
Kingsborough Community College
Brooklyn, NY06-2016
Skills
- Fast learner
- Effective time management
- Basic Computer skills
- Attention to detail
- Team collaboration
- Good verbal and written communication skills
- Problem-solving
- Workload management
- Organized
- File and record keeping
Timeline
Assistant Train Dispatcher
MTA
05.2024 - Current
Tower Operator
MTA
05.2022 - 05.2024
Conductor
MTA
02.2017 - 05.2022
Associate of Science - Business Administration And Management
Kingsborough Community College