Hi, I’m
SHANEQUE JAMERSON
El Dorado,AR
Summary
Community-focused leader with extensive experience in social services, nonprofit administration, workforce operations, and family advocacy. Demonstrates a strong work ethic and adaptability, excelling in unsupervised environments. Proven ability to quickly master new skills and tackle challenges effectively. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
years of professional experience
Work History
Boys & Girls Club of Union Co.El Dorado, USA
Dir. Member Support Services
12.2022 - Current
Job overview
- Assist our members with their social-emotional development.
- Helping equip families with specific resources within the community of El Dorado.
- Acting as the liaison between the club and El Dorado School District.
Alorica
Customer Service Rep
07.2021 - 09.2022
Job overview
- Contracted remote position.
- Assisted patients virtually completing healthcare requests such as refilling prescription medications, processing insurance claims, providing copay assistance, and operating switchboard when connecting patients to the pharmacist.
- Processed orders and managed customer accounts using CRM software.
Maximus Inc.
Workforce Analyst
04.2021 - 07.2021
Job overview
- Contracted remote position.
- Analyzed workforce data for 18,000+ employees supporting large scale operations.
- Prepared operational and performance reports used by leadership for staffing and productivity decisions.
Kinslow Eye & Laser
Office Manager
10.2019 - 03.2021
Job overview
- Managed front office operations such as scheduling, records management, and insurance processing.
- Coordinated patient scheduling and maintained appointment calendars.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Education
Southern Arkansas UniversityMagnolia, AR
B.S. from Criminal Justice
12-2014
Skills
- Team collaboration
- Attention to detail
- Active listening
- Software proficiency
- Adaptability
- Problem-solving
- Positive attitude
- First aid and CPR
- Dependability
Affiliations
Member of the Touch Coalition of Union County
Member of El Dorado Service League (ESL)
Awards
- Recent graduate of Union / County's Leadership Program, U-LEAD (Class 14)
Timeline
Dir. Member Support Services
Boys & Girls Club of Union Co.
12.2022 - Current
Customer Service Rep
Alorica
07.2021 - 09.2022
Workforce Analyst
Maximus Inc.
04.2021 - 07.2021
Office Manager
Kinslow Eye & Laser
10.2019 - 03.2021
Southern Arkansas University
B.S. from Criminal Justice