Open To Work
Shaneque Mitchum
Westerville
Summary
Dynamic Front Office Manager with extensive experience at Candlewood Suites, excelling in hotel management and guest relations. Proven track record in enhancing customer satisfaction through effective conflict resolution and team development. Proficient in data management and financial reporting, consistently achieving operational efficiency and high service standards.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Front Office Manager
Candlewood Suites
Columbus
02.2025 - Current
- Oversaw front desk and housekeeping operations to deliver seamless guest experiences.
- Managed scheduling and cancellations of guest reservations, achieving high accuracy.
- Executed data entry tasks, ensuring up-to-date records and information.
- Checked guests in and out of hotel efficiently, enhancing service delivery.
- Generated operational reports and maintained inventory levels to meet needs.
- Coordinated staff schedules to maximize workforce efficiency and coverage.
- Streamlined customer service processes, reducing response times and improving satisfaction.
- Trained and coached staff to elevate service standards.
Sr. Coordinator, Customer Support
Gap Inc.
Columbus
10.2024 - 02.2025
- Delivered exceptional customer service by addressing inquiries regarding canceled orders and claims.
- Performed data entry to maintain accurate account information.
- Managed incoming calls to assist customers with various requests.
- Processed orders, refunds, and credits efficiently for customer satisfaction.
- Tracked packages to ensure timely delivery and resolve issues proactively.
Assistant Store Manager
Caleres/ Famous Footwear
Lewis Center
08.2023 - 08.2024
- Streamlined processing of online orders to enhance operational efficiency.
- Conducted sales, returns, and exchanges to maintain high customer satisfaction.
- Managed inventory and merchandising to optimize product display and availability.
- Oversaw scheduling and coordination of sales associates for peak performance.
- Processed freight shipments to ensure timely stock replenishment.
- Executed accurate data entry to support record-keeping and reporting.
Assistant General Manager
Holiday Inn Express Columbus Airport Easton
Columbus
05.2022 - 08.2023
- Oversaw front desk and housekeeping operations to ensure optimal guest experiences.
- Managed scheduling and payroll for staff to maintain efficient workforce allocation.
- Checked guests in and out of hotel, ensuring smooth arrivals and departures.
- Handled data entry and maintained inventory through regular reporting.
- Coordinated scheduling and canceling of guest reservations efficiently.
- Streamlined daily operations to enhance overall efficiency and service delivery.
Front Office Manager
Holiday Inn Express
Columbus
03.2022 - 05.2022
- Oversaw front desk operations, ensuring smooth check-in and check-out processes for guests.
- Scheduled and canceled guest reservations to optimize occupancy rates.
- Assisted guests with accommodations, enhancing overall satisfaction during stays.
- Managed data entry tasks to maintain accurate guest records and inventory reports.
- Trained and coached team members to uphold high customer service standards.
- Maintained tidiness of front desk and lobby area to create welcoming atmosphere.
- Generated reports to analyze performance metrics and inventory levels.
- Facilitated effective communication between guests and hotel staff.
Cook/Prep
Las Margaritas Mexican Restaurant
Canal Winchester
06.2021 - 05.2022
- Managed inventory and stocking processes to ensure optimal supply levels.
- Prepared ingredients for cooking, maintaining high standards of quality.
- Executed cooking tasks, adhering to established recipes and techniques.
- Arranged and plated dishes to enhance presentation.
- Served guests with attention to detail and efficiency.
Front Desk Manager/Night Auditor
Hampton Inn & Suites
New Albany
02.2019 - 03.2020
- Managed scheduling and cancellation of reservations to optimize occupancy rates.
- Executed data entry tasks to maintain accurate guest records.
- Checked guests in and out, ensuring seamless arrivals and departures.
- Assisted guests with accommodations, enhancing overall service quality.
- Conducted night audit reports for financial accuracy and operational insights.
- Maintained cleanliness and organization of front desk and lobby areas.
- Trained and coached staff to elevate service standards and efficiency.
Marketing And Research Specialist
Path Growth
Grandview Heights
12.2017 - 12.2018
- Conducted follow-up surveys through outbound calls to enhance customer feedback.
- Managed data entry tasks to maintain accurate records and streamline operations.
- Generated and sent reports to clients, ensuring timely delivery of information.
- Achieved daily, weekly, and monthly performance goals consistently.
Customer Care Specialist
ContactUs Communications
Hilliard
02.2015 - 06.2017
- Provided exceptional customer service through effective communication and problem-solving.
- Executed data entry tasks with high accuracy to maintain up-to-date records.
- Managed incoming calls to process catalog orders efficiently.
- Tracked packages and issued refunds or credits as necessary.
- Conducted outbound calls to follow up on orders and address issues.
- Educated customers on product features and available merchandise.
Guest Services/Night Auditor
Fairfield Inn & Suites
Dublin
02.2015 - 12.2015
- Executed customer service tasks to enhance guest satisfaction.
- Performed data entry to maintain accurate records.
- Scheduled and canceled reservations efficiently, optimizing occupancy rates.
- Checked guests in and out of hotel to ensure smooth operations.
- Assisted guests with accommodations to meet individual needs.
- Conducted night audit reports for financial accuracy and accountability.
- Maintained tidiness of front desk and lobby area to create welcoming environment.
1st Assistant Manager
Citi Trends
Whitehall
11.2013 - 02.2015
- Oversaw operations of two second assistant managers and nine sales associates.
- Assigned daily work duties and deadlines to optimize team performance.
- Managed customer service initiatives to enhance client satisfaction.
- Coordinated scheduling and payroll processes for efficient workforce management.
- Processed freight shipments and executed merchandising strategies effectively.
Customer Service Rep
CareWorks Consultants
Dublin
09.2012 - 03.2013
- Executed data entry tasks to maintain accurate customer records.
- Managed customer accounts for worker's compensation, ensuring compliance with regulations.
- Conducted outbound calls to businesses to generate leads and follow up on inquiries.
- Delivered exceptional customer service to resolve issues and enhance satisfaction.
Retail Banker
Woodforest National Bank
Whitehall
09.2011 - 07.2012
- Managed customer accounts, overseeing teller line operations for efficient service delivery.
- Conducted customer deposits, withdrawals, and transfers accurately and promptly.
- Performed data entry tasks to maintain up-to-date customer information.
- Opened and closed accounts, ensuring compliance with company policies.
Telephone Sales Rep
Safelite Autoglass
Columbus
01.2011 - 09.2011
- Provided exceptional customer service to clients in need of auto glass repair.
- Managed data entry tasks to ensure accurate record-keeping and client information.
- Handled incoming calls efficiently, scheduling appointments for repairs and replacements.
- Scheduled appointments promptly, optimizing service availability and customer satisfaction.
Recovery Specialist
GC Services
Columbus
01.2010 - 01.2011
- Provided customer service to enhance client satisfaction.
- Executed data entry tasks with precision and accuracy.
- Collected on defaulted student loans to minimize losses.
- Made outbound calls to debtors, facilitating enrollment in repayment programs.
Field Supervisor
R Best Cleaning & Building Maintenance
Youngstown
04.2004 - 12.2009
- Managed customer service operations to enhance client satisfaction.
- Performed data entry tasks with high accuracy and efficiency.
- Scheduled contracts and appointments to ensure timely execution.
- Ordered supplies to maintain inventory levels for business continuity.
- Oversaw employee performance, ensuring adherence to company standards.
- Assigned daily work duties and established deadlines for team productivity.
- Coordinated scheduling and payroll processes to streamline operations.
Customer Service Rep
West Communications
Niles
02.2000 - 03.2004
- Delivered exceptional customer service through effective assistance with account inquiries.
- Executed accurate data entry to maintain updated customer records.
- Handled incoming calls, resolving customer issues promptly and efficiently.
- Processed credit card payments with a focus on accuracy and security.
Customer Service Rep
MCI
Niles
04.1997 - 01.2000
- Delivered exceptional customer service by resolving inquiries in a timely manner.
- Executed precise data entry, supporting operational efficiency.
- Initiated outbound calls to persuade customers to change long-distance carriers.
- Managed credit card payment transactions, ensuring compliance with financial protocols.
Customer Service Rep
Teleperformance
Niles
02.1995 - 01.1997
- Conducted data entry tasks with high accuracy to ensure data integrity.
- Achieved all set daily, weekly, and monthly targets successfully.
- Made outbound calls to engage potential survey participants.
- Provided exemplary customer service in all interactions.
Education
High School Diploma -
East High School
Youngstown, OHBusiness Management - Associate's Degree
Youngstown State University
Youngstown, OHSkills
- POS systems and cash handling
- Sales and customer service
- Hotel management and guest relations
- Objection handling and negotiation
- Inside and direct sales
- Order processing and management
- Team development and mentoring
- Conflict resolution and problem solving
- Communication skills and public speaking
- Microsoft Office Suite proficiency
- Email outreach and telemarketing
- Scheduling and calendar management
- Data management and documentation review
- Financial reporting and budgeting
- Customer relationship management strategies
- Performance management and accountability
- Logistics and operations management
Certification
- Driver's License
- ServSafe
- CPR Certification
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteSalary Range
$50000/yr - $200000/yrTimeline
Front Office Manager
Candlewood Suites
02.2025 - Current
Sr. Coordinator, Customer Support
Gap Inc.
10.2024 - 02.2025
Assistant Store Manager
Caleres/ Famous Footwear
08.2023 - 08.2024
Assistant General Manager
Holiday Inn Express Columbus Airport Easton
05.2022 - 08.2023
Front Office Manager
Holiday Inn Express
03.2022 - 05.2022
Cook/Prep
Las Margaritas Mexican Restaurant
06.2021 - 05.2022
Front Desk Manager/Night Auditor
Hampton Inn & Suites
02.2019 - 03.2020
Marketing And Research Specialist
Path Growth
12.2017 - 12.2018
Customer Care Specialist
ContactUs Communications
02.2015 - 06.2017
Guest Services/Night Auditor
Fairfield Inn & Suites
02.2015 - 12.2015
1st Assistant Manager
Citi Trends
11.2013 - 02.2015
Customer Service Rep
CareWorks Consultants
09.2012 - 03.2013
Retail Banker
Woodforest National Bank
09.2011 - 07.2012
Telephone Sales Rep
Safelite Autoglass
01.2011 - 09.2011
Recovery Specialist
GC Services
01.2010 - 01.2011
Field Supervisor
R Best Cleaning & Building Maintenance
04.2004 - 12.2009
Customer Service Rep
West Communications
02.2000 - 03.2004
Customer Service Rep
MCI
04.1997 - 01.2000
Customer Service Rep
Teleperformance
02.1995 - 01.1997
High School Diploma -
East High School
Business Management - Associate's Degree
Youngstown State University