SHANEQUE SMITH
CHARLOTTE,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent
American Health Marketplace
05.2023 - Current
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increase sales by 10%
Licensed Insurance Agent
Everise
10.2022 - 04.2023
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Promoted products and services using upselling and other sales strategies.
Fraud Operations Specialist
Wells Fargo
05.2022 - 12.2022
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Customer Service Representative
Lowes Home Improvment
01.2022 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Licensed Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
08.2020 - 01.2022
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Customer Service Representative
Walgreens
02.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Agent
Choice Health
08.2018 - 01.2019
- Handle inbound and outbound calls
- Obtain client information by answering telephone calls; verifying information
- Determine eligibility by comparing client information to requirements
- Establishes policies by entering client information confirming pricing
- Spent ample time with each customer, going over and explaining documents to ensure that key information was understood
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Performed cold-calling and follow-ups with leads to secure new revenue
- Conducted research on insurance packages and investment options to generate client recommendations
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Tranzact
Dental Assistant
Modern Family Dental
01.2018 - 08.2018
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth
- Educated patients on successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, extractions and root canals
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
Dental Assistant
Friendly Dental
06.2017 - 01.2018
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
- Conduent
Provider Service Representative
01.2017 - 05.2017
- Responsible for verifying member coverage, benefit types, eligibility dates, and claim payment/statuses for providers
- Consistently met performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
- Completed training and worked effectively under high-pressure client services environments
- Educated customers about billing, payment processing and support policies and procedures
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
- Demonstrated products and specific features at customer locations and special events
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing
Sales Agent
Xerox
08.2016 - 01.2017
- Obtained health insurance licensing and maintained knowledge of industry laws, policies and products
- Achieved sales goals for volume of quality business
- Resolved customer concerns in timely manner
- Input customers data and payments into billing system
- Handle inbound calls and provide one-call resolution to problems reported
- Recommend premiums, and quote benefits
- Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments
- Introduced initiatives to establish programs providing long-term residual income
- Performed cold-calling and follow-ups with leads to secure new revenue
- Kept on top of changes to store products and promotions to maintain strong sales
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 10%
Sales Associate
Ross Stores Inc
07.2014 - 11.2015
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Tracked stock using company inventory management software
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained records related to sales, returns and inventory availability
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained organized, presentable merchandise to drive continuous sales
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Education
Associate of Applied Science - Human Services
University of Phoenix
Tempe, AZ03.2025
GED -
Central Carolina Community College
11.2010
Skills
- Complaint resolution
- Report preparation
- Creative problem solving
- Computer proficient
- Data entry
- MS Office proficiency
- Good listening skills
- Insurance Industry Knowledge
- Credit and Debt Card Processing
- Oral and Writing Communication
- Activity Monitoring
- Credit Card Fraud
- Identifying Risks
Timeline
Licensed Insurance Agent
American Health Marketplace
05.2023 - Current
Licensed Insurance Agent
Everise
10.2022 - 04.2023
Fraud Operations Specialist
Wells Fargo
05.2022 - 12.2022
Customer Service Representative
Lowes Home Improvment
01.2022 - 05.2022
Licensed Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
08.2020 - 01.2022
Customer Service Representative
Walgreens
02.2019 - 01.2020
Sales Agent
Choice Health
08.2018 - 01.2019
Dental Assistant
Modern Family Dental
01.2018 - 08.2018
Dental Assistant
Friendly Dental
06.2017 - 01.2018
Provider Service Representative
01.2017 - 05.2017
Sales Agent
Xerox
08.2016 - 01.2017
Sales Associate
Ross Stores Inc
07.2014 - 11.2015
Associate of Applied Science - Human Services
University of Phoenix
GED -
Central Carolina Community College
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