Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Quote
Timeline
AssistantManager
Shaner Benneth Thomas

Shaner Benneth Thomas

Miami,Florida

Summary

Committed HHA offers 4 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.


Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk position. Ready to help team achieve company goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

HHA/Caregiver

SENIOR CARE SERVICES
04.2019 - Current
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Childcare Provider

Shores school
04.2018 - 08.2018
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Worked with children to develop good cognitive, physical and language skills.
  • Documented children's growth and development.

Customer Service Representative

Sitel
01.2017 - 12.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Hotel Front Desk Clerk

Hotel & Beach Resort Los Delfines
02.2008 - 11.2016
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Managed lost and found items to assist guests with retrieving belongings.

Education

Ingeneneria En Sistema Y Computacion.

UCC (Universidad De Ciencias Comerciales)
Managua- Nicaragua

Some college - International Relations

Universidad Del Valle
Managua-Nicaragua

High school -

Saint mark high school
11.2006

Skills

  • Great at Multitasking
  • Customer Service
  • Problem solving
  • Appointment setting
  • Active listening
  • Communication skills
  • Relationship building
  • Proficient in Microsoft Office (Word, Excel and PowerPoint)
  • Quick learner
  • Senior Care
  • Laundry
  • Childcare
  • Bilingual
  • Hospitality
  • Babysitting
  • Caregiving
  • Meal Preparation
  • Multilingual
  • Medication Administration
  • Organizational skills
  • Problem-solving aptitude
  • Data Entry
  • Team collaboration

Certification

HHA/Caregiver, 04/01/17, Home Health Aid Certification

Additional Information

  • Energetic, good at multitasking and a great communicator. Working in customer service for over 5 years has helped me to build confidence and taught me the importance of customer loyalty.
  • Punctual, dependable and can be counted upon to finish what I start.
  • Understands customer's need.
  • I consider myself hardworking/ reliable/ dependable / helpful/ outgoing/ organized/ honest/ cooperative.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

HHA/Caregiver

SENIOR CARE SERVICES
04.2019 - Current

Childcare Provider

Shores school
04.2018 - 08.2018

Customer Service Representative

Sitel
01.2017 - 12.2017

Hotel Front Desk Clerk

Hotel & Beach Resort Los Delfines
02.2008 - 11.2016

Ingeneneria En Sistema Y Computacion.

UCC (Universidad De Ciencias Comerciales)

Some college - International Relations

Universidad Del Valle

High school -

Saint mark high school

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Shaner Benneth Thomas