Shaner Isaac
College Park,MD
Summary
Seeking a full-time role with 17 years of experience in administrative coordination within the medical field. Proven expertise in managing schedules, insurance coordination, and data entry with a strong focus on compliance and accuracy. Skilled in multitasking and working independently, ensuring efficient operations and client satisfaction in remote settings.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Insurance Coordinator
Verbal Beginnings
Columbia, MD
05.2022 - Current
- Secured pre-authorizations and pre-certifications for minor surgical procedures, streamlining office operations.
- Validated insurance and advised patients on benefits and coverage, enhancing their understanding of policies.
- Reviewed documentation for appropriate coding, identified errors, and implemented necessary revisions to maintain accuracy.
- Complied with insurance regulations dictated by local, state, and federal agencies, maintaining adherence to standards.
Patient Access Representative
MedStar Georgetown University Hospital
Washington , DC
11.2025 - 05.2026
- Facilitated patient registrations and verified insurance information accurately.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Collected co-pays and other payments from patients at time of service.
- Communicated financial obligations to patients and collected fees at time of service.
- Educated patients about services, procedures, and financial responsibilities clearly.
- Handled patient check-ins and directed them to appropriate departments promptly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated electronic health records and maintained data integrity consistently.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system.
Scheduling Coordinator
Medstar Health Visiting Nurse Association
Baltimore, MD
01.2019 - 05.2022
- Coordinated and confirmed over 100 customer appointments, providing timely reminders and clear communication to improve client satisfaction.
- Developed and implemented scheduling processes that enhanced communication with clients and caregivers regarding schedule changes.
- Managed and updated schedules for over 30 personnel, ensuring optimal staffing levels and supporting efficient operations.
Cashier
Giant
Hyattsville, MD
10.2018 - 12.2018
- Delivered exceptional customer service by efficiently processing transactions and resolving customer inquiries.
- Maintained optimal product availability and presentation through accurate and timely restocking of shelves.
- Processed customer transactions accurately and efficiently during busy shifts.
- Maintained clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided recommendations.
Hardlines Team Member
Target
Greenbelt, MD
08.2018 - 10.2018
- Provided customer service by assisting and resolving inquiries, improving shopping experience.
- Managed inventory by stocking shelves and processing transactions, supporting seamless store operations.
- Stocked shelves with merchandise according to planograms and inventory guidelines.
- Assisted customers in locating products and provided knowledgeable service.
- Maintained cleanliness and organization of sales floor and stockroom areas.
Reimbursement Specialist
Adventist Home Health
Silver Spring, Maryland
03.2016 - 11.2017
- Maintained accurate accounts receivable reports and processed payments to streamline financial reconciliation.
- Generated and dispatched billing statements while ensuring timely follow-up on payments, resulting in improved accounts receivable management.
- Verified insurance information and updated patient records to support effective customer service and account management.
Medical Records Assistant
Medstar Health VNA
Beltsville, MD
11.2013 - 01.2016
- Managed medical records by scanning and organizing documents to ensure compliance with healthcare regulations and facilitate efficient retrieval.
- Provided customer service support and coordinated scheduling and payroll to enhance overall administrative operations.
- Maintained patient medical records with accuracy and attention to detail.
- Processed incoming documents for electronic health record systems.
- Assisted healthcare providers in accessing necessary patient information efficiently.
Clerical Co-Ordinator
Medstar Health VNA
Beltsville, MD
08.2013 - 12.2013
- Located and confirmed medical record information to ensure data accuracy and integrity.
- Updated and verified patient information for accuracy before billing processes.
- Coordinated scheduling for patient visits and staff assignments efficiently.
- Managed patient records using electronic health record systems accurately.
- Assisted in the onboarding process for new administrative staff members effectively.
Data Entry Specialist
Medstar Health VNA
Beltsville, MD
08.2013 - 12.2013
- Transferred patient information from paper records to McKesson system, maintaining data accuracy and integrity.
- Digitized patient records to enhance data management efficiency and improve accessibility.
- Input patient data into electronic health records accurately.
- Verify insurance details for patient records efficiently.
- Maintain confidentiality of sensitive patient information diligently.
Administrative Assistant
Medstar Health VNA
Beltsville, MD
07.2010 - 08.2013
- Coordinated supply room logistics, processed orders for patient and office supplies, and distributed supply packets for new patient admissions to ensure timely resource availability.
- Executed data entry, maintained medical records, and distributed mail to support seamless team operations.
- Coordinated office activities and ensured smooth daily operations.
- Managed scheduling for staff meetings and patient appointments efficiently.
- Developed and maintained filing systems for patient records and documentation.
Clinical Scheduler
Medstar Health VNA
Beltsville, MD
01.2007 - 07.2010
- Scheduled patients and verified accuracy of information, improving service quality and efficiency.
- Notified nursing staff and patients of schedule changes promptly, ensuring clear communication and minimizing disruptions.
- Resolved scheduling conflicts promptly to maintain service continuity.
- Collaborated with healthcare teams to ensure timely patient care delivery.
- Trained new employees and organized tasks for after-hour and weekend staff to ensure team readiness and operational continuity.
Education
High School Diploma -
Mayaro Composite
WI, Trinidad And Tobago01-2003
Skills
- Insurance Verification
- HIPAA Compliance
- Data Entry
- Documentation
- Administrative Support
- Process Improvement
- Adaptability in Healthcare
- Attention to Detail
- Multitasking
- Works well under pressure
- Independent worker
- Professional Demeanor
Certification
Certificate of Pharmacy Training Completion, Institute Of Training and Information Technology
Timeline
Patient Access Representative
MedStar Georgetown University Hospital
11.2025 - 05.2026
Insurance Coordinator
Verbal Beginnings
05.2022 - Current
Scheduling Coordinator
Medstar Health Visiting Nurse Association
01.2019 - 05.2022
Cashier
Giant
10.2018 - 12.2018
Hardlines Team Member
Target
08.2018 - 10.2018
Reimbursement Specialist
Adventist Home Health
03.2016 - 11.2017
Medical Records Assistant
Medstar Health VNA
11.2013 - 01.2016
Clerical Co-Ordinator
Medstar Health VNA
08.2013 - 12.2013
Data Entry Specialist
Medstar Health VNA
08.2013 - 12.2013
Administrative Assistant
Medstar Health VNA
07.2010 - 08.2013
Clinical Scheduler
Medstar Health VNA
01.2007 - 07.2010
High School Diploma -
Mayaro Composite