Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Middleinitial
Timeline
Generic

Shanera Johnson

Baltimore,MD

Summary

To secure a challenging and responsible position in which my experience and education will have valuable application. Focused and reliable billing specialist familiar with billing and able to independently manage high work volumes. Manage bookkeeping, correspondence and customer relations with excellent multitasking abilities. Expert [Software] user. Talented billing specialist skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Billing Specialist

Concentra
08.2023 - Current
  • Met weekly billing and collections quotas by diligently pursuing payments
  • Created departmental procedures and best practices to support billing consistency
  • Mitigated system errors with proactive verification of billing information
  • Reviewed invoices and billing documents for accuracy
  • Generated detailed reports regarding account statuses, payment histories, and aging balances.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.

Leasing Agent

Meridian at Braddock Station
02.2022 - 12.2022
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Distributed and followed up on tenant renewal notices.

DSP (Direct Support Professional)

Catholic Charities
04.2020 - 10.2021
  • I worked with 8 guys in a house I cooked cleaned and did their food shopping and personal shopping also I took them on appointments.

Sales Associate

Nordstrom
11.2019 - 02.2020
  • I'm a sales associate in the women's department.

Bus Driver

First Transit
04.2019 - 11.2019
  • I went to different places to pick older or people with disabilities up and take them to their appointments or to stores etc.

Delivery Driver

Fusion Logistics
07.2016 - 03.2019
  • Deliver Packages for Amazon.

Education

High school or equivalent -

Institute Of Business And Entrepreneurship
06.2008

Skills

  • Bus Driving
  • Clerical experience
  • Caregiving (2 years)
  • Autism experience (2 years)
  • Behavior management (2 years)
  • Invoice Processing
  • Problem Solving Abilities
  • HIPAA Compliance
  • Critical Thinking
  • Data Entry Proficiency
  • Multitasking Capabilities
  • Professionalism
  • Payment Processing
  • Customer Account Management
  • Paperwork and documentation

Certification

  • CPR Certification
  • First Aid Certification
  • Certified Medication Technician
  • Certified Medication Aide
  • Driver's License

Additional Information

CPR and first aid certification, Certified Medication Technician

Middleinitial

J

Timeline

Billing Specialist

Concentra
08.2023 - Current

Leasing Agent

Meridian at Braddock Station
02.2022 - 12.2022

DSP (Direct Support Professional)

Catholic Charities
04.2020 - 10.2021

Sales Associate

Nordstrom
11.2019 - 02.2020

Bus Driver

First Transit
04.2019 - 11.2019

Delivery Driver

Fusion Logistics
07.2016 - 03.2019

High school or equivalent -

Institute Of Business And Entrepreneurship

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Shanera Johnson