Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shanera Melton

Shanera Melton

Wilson,NC

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized Job Title with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Helpful professional commended as valuable team player with expertise in Area of expertise and Area of expertise. Ready to bring Number years of relevant work experience to new position in Type industry in Location or surrounding area. Reliable Installer with Number years of experience in Industry roles. Lifts up to Number pounds safely and effectively and follows directions to complete tasks accurately. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guess Services

Tru By Hilton
Wilson NC
03.2023 - 10.2023
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.

CNA in Training

Maxium Healthcare
Charlotte, NC
02.2022 - 12.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Provided customized care according to individual health plan.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Cleaned and sterilized medical instruments and disposed of contaminated supplies.
  • Answered phone- and Internet-based correspondences to address inquiries.
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Cared with empathy and compassion to build positive patient and family relationships.
  • Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
  • Escalated changes in patient behavior, condition and vital signs for prompt assessment.
  • Developed personalized patient care plans to improve health and well-being.

Shift Lead

Mcdonalds
Charlotte, NC
01.2020 - 12.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Completed cash and credit card transactions accurately using POS software.

EVS Technician

Atrium Health Pineville
Charlotte, NC
07.2020 - 08.2021
  • Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
  • Emptied and decontaminated trash containers to efficiently reduce waste.
  • Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
  • Washed blinds, windows and walls with natural cleaning solutions to remove contaminants and pollutants.
  • Mixed and blended cleaning solutions to proper concentrations.
  • Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
  • Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Care Giver

Juliette Assistant Living
Baltimore, MD
02.2018 - 07.2019
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Education

Diploma - Diploma

Wilde Lake High School
Columbia, MD
06.2014

Skills

  • Empathy and understanding
  • Software troubleshooting
  • Call center experience
  • Service recovery
  • Critical thinking
  • Quality assurance
  • Organizational skills
  • Project coordination
  • Customer service excellence
  • Conflict resolution
  • Professional demeanor
  • Training and development
  • CRM software proficiency
  • Industry knowledge
  • Product knowledge
  • Telephone etiquette
  • Attention to detail
  • Sales expertise
  • Interpersonal skills
  • Record-keeping
  • Written communication
  • Dispute mediation
  • Fraud detection
  • Goal-oriented mindset
  • Complaint handling
  • Effective communication
  • Team collaboration
  • Positive attitude
  • Customer retention
  • Escalation management
  • Problem-solving abilities
  • Process improvement
  • Customer satisfaction measurement
  • Analytical skills
  • Cross-selling strategies
  • Technical proficiency
  • Workflow management
  • Data entry accuracy
  • Active listening
  • Computer literacy
  • Social media savvy
  • Time management
  • Adaptability and flexibility
  • Performance monitoring
  • Client relationship building
  • Resourcefulness
  • Price Quoting
  • Cost Estimation
  • Quality Control
  • Computer Skills
  • Technical Support
  • Data Entry
  • Customer Service
  • Documentation and Reporting
  • Order Fulfillment
  • Product Training
  • Complaint Resolution
  • Quality Inspection
  • Process Improvements
  • Excellent Communication
  • Knowledgeable in System
  • Multitasking and Organization
  • Listening Skills
  • Progress Reporting

Certification

Service plans and resident assessment .

Blood-borne, pathogens, communicable diseases. mental health and psychological needs.

Timeline

Guess Services

Tru By Hilton
03.2023 - 10.2023

CNA in Training

Maxium Healthcare
02.2022 - 12.2022

EVS Technician

Atrium Health Pineville
07.2020 - 08.2021

Shift Lead

Mcdonalds
01.2020 - 12.2021

Care Giver

Juliette Assistant Living
02.2018 - 07.2019

Diploma - Diploma

Wilde Lake High School
Shanera Melton