Shaneria Griffin
Valdosta,GA
Summary
Energetic, hardworking, and skilled medical office/healthcare professional; resourceful navigation of complex healthcare environments to optimize patient care; personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs; Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
EDUCATION SCHEDULER
HPMG (MOODY AFB CONTRACTOR)
Valdosta, GA
11.2023 - Current
- Schedule classes, assignments, tests, events, conferences. according to established guidelines.
- Process new enrollment applications and track students' progress to foster academic success.
- Maintain records of student transcripts including test scores, grade point averages, withdrawals from courses and programs.
- Monitor course enrollment levels to ensure adequate staffing for courses.
- Compile data on student performance, attendance, grades, and other relevant information;Maintain records of course enrollment, attendance and progress made by students in the program.
- Collaborate with university departments such as Student Services and Academic Affairs to coordinate services for students in academic programs.
Registration Specialist
SGMC
Valdosta, GA
07.2022 - 11.2024
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Register patients and scheduled appointments via phone and in person.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Process patient medical records requests in compliance with HIPAA guidelines.
- Order and restock supplies in line with budget limits and office needs.
- Answer questions and fulfill requests with friendly and knowledgeable service.
- Contact insurance carriers to verify coverage, copays and deductible information for patients.
- Advise patients of monies required to be paid prior to services.
- Process cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Explain forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Work with nurses and other clinic staff to process patients and direct to appropriate departments.
- Keep processes moving along smoothly so that wait times can be minimized.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
Medical Office Specialist
Tift Regional Health System-Southwell Medical Adel
Adel, GA
10.2021 - 03.2022
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted with referrals and prepared medical records for patients.
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Completed relevant insurance and other claim forms.
- Compiled and coded patient information or data in appropriate computer system.
- Answered and screened telephone calls and visitors by determining or addressing needs, directed calls to appropriate medical or administrative staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Routed laboratory or diagnostic results to appropriate staff.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled tests, lab work or x-rays for patients based on physician's orders.
Order Picker
Lowes Distribution Center
Valdosta, GA
04.2019 - 10.2021
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Achieved productivity and accuracy standards to meet company guidelines.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
- Placed products on conveyors for final wrapping and shipment.
- Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Used handheld scanners to key in data for packages.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Human Resources Specialist
United States Army Reserve
07.2013 - 12.2017
- Served as a liaison soldier and command staff, providing data management support
- Interpret and explain human resources policies, procedures, laws, standards or regulations
- Address employee relations issues
- Facilitated the development and preparation of new reports
- Prepared internal and external correspondence related to the development and understanding of information
- Identified and proposed new improvements to increase efficiency
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Maintained human resources records by processing applications and resumes.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Supply information, control date for soldiers and their families
- Sort, collect and supply mail for soldiers
Education
Associate's Degree - Pre-Nursing
Georgia Military College
Valdosta, GA05.2020
High School Diploma -
Cook County High School
Adel, GA05.2013
Skills
- Documentation and Reporting
- Verbal and Written Communication
- Insurance Verification
- Appointment Scheduling
- Time Management
- Records Management
- HIPAA Procedures and Compliance
- Medical Terminology
- People Skills
- EMR Software
- Phone and Email Etiquette
- Computer Skills
- Multitasking and Organization
- Patient Relations
- Medical Software Applications
Timeline
EDUCATION SCHEDULER
HPMG (MOODY AFB CONTRACTOR)
11.2023 - Current
Registration Specialist
SGMC
07.2022 - 11.2024
Medical Office Specialist
Tift Regional Health System-Southwell Medical Adel
10.2021 - 03.2022
Order Picker
Lowes Distribution Center
04.2019 - 10.2021
Human Resources Specialist
United States Army Reserve
07.2013 - 12.2017
Associate's Degree - Pre-Nursing
Georgia Military College
High School Diploma -
Cook County High School
Similar Profiles
Mary JonesMary Jones
Custodial Supervisor Detail at Moody AFB, Moody InnCustodial Supervisor Detail at Moody AFB, Moody Inn
JENNEL PLUMMERJENNEL PLUMMER
Medical Appointment Clerk at HPMGMedical Appointment Clerk at HPMG
Holly ChristensenHolly Christensen
Lead Appointment Clerk at HPMGLead Appointment Clerk at HPMG