Shanery Ross
Alpharetta,GA
Summary
Dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing support with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Returns Processor
Hanger/SPS CSR-Returns
Alpharetta, GA
08.2024 - 12.2025
- Responsible for handling customer inquiries, processing orders, and assisting with returns and repairs.
- Communicating with the customers, answering questions, and resolving issues
- Review process customer orders accurately and timely. Email Customer Return RMA
Cady studios Innovation center CSR
04.2023 - 03.2024
- Handled more than 100 plus calls per day to assist customers.
- Resolved customer escalations, authorized credits and refunds, and adjusted policies to meet changing needs.
- Developed and implemented collaboration strategies to increase customer satisfaction.
Kaiser Permanente CSR
08.2022 - 02.2023
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Associate of science - Medical billing And Coding
Ultimate Medical Academy
05.2021
Professionals Certificate - COVID-19 Contact Tracing Training
Johns Hopkins University
Baltimore, MD11.2020
Skills
- Electronic Health Records (HER)
- AWS Phone
- Zendesk
- Electronic Medical Records (EMR)
- Data Collection
- MS Outlook
- Excel
- Word
- Teams
- Insurance Verifications
- Account Updating
Timeline
Returns Processor
Hanger/SPS CSR-Returns
08.2024 - 12.2025
Cady studios Innovation center CSR
04.2023 - 03.2024
Kaiser Permanente CSR
08.2022 - 02.2023
Associate of science - Medical billing And Coding
Ultimate Medical Academy
Professionals Certificate - COVID-19 Contact Tracing Training
Johns Hopkins University