Summary
Overview
Work History
Education
Skills
Timeline
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Shanese Carr

Louisville,KY

Summary

Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Amusement Ride Operator

Kentucky Kingdom And Hurricane Bay
05.2022 - 10.2023
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Fostered communication between ride operators and other amusement park personnel to support operations.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Delivered information and details of interest about facility to visitors.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.

Lifeguard

Kentucky Kingdom And Hurricane Bay
06.2022 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Responded to patron incidents in professional and timely manner.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Inspected pools and pools areas for adherence to safety protocols.
  • Inspected and tested pool equipment functionality to minimize hazards.
  • Scanned main areas to monitor for any safety risks.
  • Entered water immediately to pull struggling swimmers to safety.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Conducted patrols to identify and help those in need of immediate care and assistance.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.
  • Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
  • Shared tips with patrons on swimming techniques and strength training.

Education

Bachelor of Science - Cellular Biology

University of Louisville
Louisville, KY
05.2027

Skills

  • Safety Rules Enforcement
  • Customer Needs Assessments
  • Operational Procedures
  • Issue Resolution
  • Corrective Actions
  • Customer Service
  • Preventive Maintenance
  • Equipment Operation
  • Ensuring Guest Safety
  • Emergency Evacuation
  • Federal Guidelines
  • Safety Monitoring
  • Product Selection
  • Mechanical Troubleshooting
  • Sanitation Practices
  • Equipment Maintenance
  • Hospitality and Accommodation
  • Managing Risk
  • Product Knowledge
  • Mechanical Aptitude
  • Emergency Situations
  • Client Support
  • Professional Relationships
  • Operation Monitoring
  • Safety Procedures
  • Medical Emergency Response
  • Safety Techniques
  • Cleaning Procedures
  • Passenger Security
  • Safety Guidelines
  • Guest Interaction
  • Administrative Support
  • Regulatory Compliance
  • Special Needs Understanding

Timeline

Lifeguard

Kentucky Kingdom And Hurricane Bay
06.2022 - 08.2022

Amusement Ride Operator

Kentucky Kingdom And Hurricane Bay
05.2022 - 10.2023

Bachelor of Science - Cellular Biology

University of Louisville

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Shanese Carr