Shanese Rowser
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Results Companies
2016.11 - 2023.05
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Alorica
2011.02 - 2016.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Practical Nursing - Practical Nursing
Reid State Technical College
Evergreen, AL2025-03
Skills
- Critical thinking
- Data entry
- Active listening
- Customer service
Timeline
Customer Service Representative
Results Companies
2016.11 - 2023.05
Customer Service Representative
Alorica
2011.02 - 2016.10
Practical Nursing - Practical Nursing
Reid State Technical College