Shanese Rowser
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Results Companies
11.2016 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Alorica
02.2011 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Practical Nursing - Practical Nursing
Reid State Technical College
Evergreen, AL03-2025
Skills
- Critical thinking
- Data entry
- Active listening
- Customer service
Timeline
Customer Service Representative
Results Companies
11.2016 - 05.2023
Customer Service Representative
Alorica
02.2011 - 10.2016
Practical Nursing - Practical Nursing
Reid State Technical College
Similar Profiles
LATISHA WALKERLATISHA WALKER
Health Insurance Advisor at Results CompaniesHealth Insurance Advisor at Results Companies
Nichole McClureNichole McClure
Call Center Associate at Results CompaniesCall Center Associate at Results Companies
Claudia QuinteroClaudia Quintero
Customer Service Representative at Results CompaniesCustomer Service Representative at Results Companies