Shanese Thomas

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Managed team schedule with eye for coverage needs and individual strengths.
• Mentored and motivated team members to achieve challenging business goals.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Collaborated with other departments to establish productive and timely completion of projects.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

1. Safely perform and follow highly repetitive work to strict operation and quality standards

2. Assembly of light commercial air conditioners, using fine motor dexterity and eye hand coordination

3. Conduct affairs of the company and interact with suppliers and customers in a professional and ethical manner at all times

4. Use senses (see, hear, smell, touch) to detect quality defects and unsafe conditions

5. Performing quality checks and tests

6. Using power, pneumatic and hand tools

7. Promptly documented and reported all defective equipment and hazardous conditions.

8. Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.

9. Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Liaised with venue management to monitor logistics and timelines.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Supervised and mentored kitchen and serving staff.
• Set up and broke down conference and banquet rooms to meet facility standards and specifications.
• Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
• Followed safety procedures and incorporated safety equipment to reduce injury and loss.
• Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
• Replenished condiments and other supplies at tables and service bars.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.