Shanese Thompson
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service
Valley National Bank
Clearwater, FL.
08.2018 - 01.2022
- Manage large number of inbound calls in a timely manner
- Identify customer needs, and Upsell products when they arise
- Assisting customer with financial transaction, while providing account solution and/or alternative
Leasing Manager
The Park At Chealse
Hudson, FL
01.2013 - 05.2018
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Created and submitted daily reports on leasing activities.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Customer Service
Crius Energy, U.S. Gas & Electric
Pinellas Park, FL.
07.2010 - 12.2012
- Team leader that trained and managed service reps
- Coordinated activities for reps engaged in resolving customer complains
- Supervised electric service accounts, and billing issues
- Processed payments, and collected on delinquent accounts
Receptionist
H&R Block Tax Svc
Largo, FL.
12.2009 - 05.2010
- Greeted customer to assist them with their tax return
- Noted accounts, filed records, and answered incoming calls
- Scheduled appointments, activated per-paid debt cards
- Made outbound calls responding to customer questions, and or complains
Education
High School Diploma -
St. Petersburg High School
Saint Petersburg, FL05.2004
Skills
- Proficient in Microsoft Office, Power Point, Excel, and Word Process
- Strong ability to work under pressure
- Excellent time management
- Communicates well
- Conflict Resolution
- Flexible & Adaptable
Timeline
Customer Service
Valley National Bank
08.2018 - 01.2022
Leasing Manager
The Park At Chealse
01.2013 - 05.2018
Customer Service
Crius Energy, U.S. Gas & Electric
07.2010 - 12.2012
Receptionist
H&R Block Tax Svc
12.2009 - 05.2010
High School Diploma -
St. Petersburg High School
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