Events Planning
SHANESE A. GENTLES
Brooklyn,NY
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
23
23
years of professional experience
Work History
Lab Accessioning Associate
Mount Sinai Hospital
08.2023 - Current
- Sort & accession specimen into the LIS Computer System accurately & timely
- Label specimen & requisition correctly
- Tracking & deliver specimen after accessioned
- Sorting, scanning & filing of Requisitions
- Label aliquot tubes accurately for splitting
- Receive & label all BISLR, Labcorp & SNCH specimen with SCC generated barcode
- Ensure that all lab operational & safety protocols are followed
- Properly handle ambient, refrigerated & frozen specimen
- Properly handle all specimen which requires re-routing or to be shared.
Front Office Clerk
Brighton Medical Group (Sunnyside Medical Arts)
01.2023 - 06.2023
- Greeting present & potential patients in order to answer their questions and/or point them in the direction of the right staff
- Create & update medical charts using an electronic medical record system with up-to-date information, appointments, & patient check-ins and check-outs
- Create referrals as needed & handle payments as required
- Answering common questions, giving general information, & directing callers to the proper person, office, or organization; taking & conveying messages
- Escorting Patients to relevant area(s).
Human Resources Business Partner
Office of the Supervisor of Insolvency & Office of the Government Trustee
Kingston, Jamaica
01.2014 - 12.2022
- Manage employees of the HR M&A Unit to ensure adequate support to other units
- Update, evaluate & execute HR M&A unit Strategic, Operation & Training Plans
- Coordinate & execute human resource policies & plans to support employee recruitment, welfare, development, and performance management
- Prepare, submit & manage hiring, purchasing, & training budget in line with the organization's strategic goals
- Provide direction & guidance & assistance to the department & unit head on administrative and human resource matters
- Review internal policies & procedures & suggest modifications to enhance efficiency & effectiveness
- Review employee performance evaluations, & suggest training programs to address any highlighted weaknesses
- Coordinate an effective succession planning policy, identify talent, & lead them
- Monitor & keep up-to-date data on the HRIS (Human Resource Management Information System).
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Collaborated with leadership to assess and improve policies across board.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Advised senior management on organizational development and change management initiatives.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Developed and delivered comprehensive training programs, improving employees'' skills and productivity.
- Implemented cost-saving measures within the HR department, optimizing budget utilization.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Administrative Assistant
Ministry of National Security
11.2001 - 12.2013
- Taking & directing incoming calls, providing information to inquiries
- Collecting, sorting, distributing & preparing mail, messages & courier deliveries
- Greeting any visitors directing them to appropriate areas & or personnel
- Prepare letters, memos, correspondence, plan reviews, or other documents.
Education
America Hotel & Lodging Association
11.2019
University College of the Caribbean
07.2012
Norman Manley High School
06.1995
Skills
- Excellent Customer Service Skills
- Research Skills
- Excellent Oral & Written Communications Skills
- Critical Thinking Skills
- Good Time Management Skills
- Teamwork & Leadership Skills
- Strategic Management Skills
- Inventory Management Skills
References
Available on request
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Decorating
Music
Community Involvement
Timeline
Lab Accessioning Associate
Mount Sinai Hospital
08.2023 - Current
Front Office Clerk
Brighton Medical Group (Sunnyside Medical Arts)
01.2023 - 06.2023
Human Resources Business Partner
Office of the Supervisor of Insolvency & Office of the Government Trustee
01.2014 - 12.2022
Administrative Assistant
Ministry of National Security
11.2001 - 12.2013
America Hotel & Lodging Association
University College of the Caribbean
Norman Manley High School
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