Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Instructor for course classes or 50+ audience.
Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
• Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
• Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
• Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
• Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily.
• Streamlined the unemployment claims process by implementing efficient case management strategies