Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shanesse Sanford

Midway,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Instructor for course classes or 50+ audience.

Overview

18
18
years of professional experience

Work History

DOL Support Specialist

State of Georgia
06.2023 - Current

Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.

• Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.

• Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.

• Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.

• Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily.

• Streamlined the unemployment claims process by implementing efficient case management strategies

Patient Services Supervisor

RCA/ St. Joseph / Candler Hospital
03.2020 - 06.2023
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems
  • Reduced no-show rate by implementing a reminder system for upcoming appointments, improving patient engagement and clinic efficiency
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality
  • Improved communication between departments by serving as a liaison between patients, healthcare providers, and administrative staff
  • Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors
  • Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations

Caseworker/ ESS I

State of Georgia
10.2019 - 03.2020
  • Company Overview: Dept of Family & Children Services
  • Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly
  • Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times
  • Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines
  • Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims
  • Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily
  • Streamlined the unemployment claims process by implementing efficient case management strategies
  • Dept of Family & Children Services

Patient Access Supervisor

Memorial University Medical Center/HCA
03.2017 - 12.2019
  • Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly
  • Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants' financial and personal information
  • Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations
  • Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently
  • Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery
  • Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities
  • Enhanced patient satisfaction with improved communication strategies and timely resolution of issues
  • Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes

Administration Assistant / Driver

Dorchester Funeral Home
01.2007 - 12.2019
  • Adhered to strict safety guidelines when operating vehicles used for transporting deceased individuals or materials related to funeral services
  • Supported funeral directors in daily tasks such as scheduling services, managing paperwork, and coordinating logistics

Patient Access Rep

Liberty Regional Medical Center
01.2014 - 03.2017
  • Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits
  • Contributed to a positive work environment through effective communication and teamwork with colleagues

Education

Computer Support Specialist -

Ogeechee Technical College
Statesboro, GA
05-2025

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Office
  • Customer and client relations
  • Dedicated Team Player
  • Claims Processing
  • Policy Interpretation
  • Effective communication skills
  • Unemployment Law Knowledge
  • Ethics and confidentiality
  • Training and coaching
  • Empathy and patience
  • Customer service expert
  • Planning and coordination

References

  • Reginald L Pierce, Sr, General Manager/Coroner, Midway, GA, (912) 492-0315
  • PreAnna Oneal, Director, Savannah, GA, (912) 507-2876
  • Chiquita Warner, Communications Sergeant/Georgia Ports Authority, Savannah, GA, (912) 433-1436
  • Ambria Cooper, Paralegal Supervisor, Richmond Hill, GA, (912) 856-6946

Timeline

DOL Support Specialist

State of Georgia
06.2023 - Current

Patient Services Supervisor

RCA/ St. Joseph / Candler Hospital
03.2020 - 06.2023

Caseworker/ ESS I

State of Georgia
10.2019 - 03.2020

Patient Access Supervisor

Memorial University Medical Center/HCA
03.2017 - 12.2019

Patient Access Rep

Liberty Regional Medical Center
01.2014 - 03.2017

Administration Assistant / Driver

Dorchester Funeral Home
01.2007 - 12.2019

Computer Support Specialist -

Ogeechee Technical College
Shanesse Sanford