Shanet Banks
Folcroft,PA
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Child Development
Lil Tykes Childcare Center
Springfield
06.2016 - Current
- Hired, mentored, and monitored qualified childcare staff
- Design information storage and retrieval systems, and determine the scope of educational program offerings and prepare drafts of course schedules and descriptions to estimate staffing and facility requirements
- Collaborate with teachers to develop and maintain curriculum standards, develop mission statements, and set performance goals and objectives
- Develop procedures for collecting, organizing, interpreting, and classifying information.
Insurance Producer
State Farm
Drexel Hill
12.2014 - 06.2016
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
- Used company software to analyze customer coverage needs, write quotes, and issue policies
- Interpreted insurance policies and explained coverage to clients
- Contacted prospective and current clients via telephone to provide quote and policy information
- Built and maintained relationships with clients to support satisfaction.
Office Assitant/Teacher
Todays Child
Sharon Hill, PA
07.2015 - 01.2016
- Established and enforced rules for behavior and procedures to maintain order among students.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Participated in workshops, trainings and conferences to improve educational skills.
- Utilized behavior management skills to foster environment conducive to student learning.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Patient Access Representative
Mercy Fitzgerald Hospital
03.2012 - 07.2014
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality
- Registered patients by obtaining necessary and accurate financial and demographic information
- Provided excellent customer service to patients and their families
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration
- Resolved patient billing issues and collected payments.
Toddler Teacher
A Childs Nest
Folcroft, PA
03.2010 - 11.2013
- Monitored student progress to ensure cooperation and growth.
- Incorporated sign language into daily routines in order to foster communication skills among nonverbal toddlers.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Created an environment that was conducive for learning by implementing classroom rules and providing structure throughout the day.
- Facilitated small group activities designed for developing problem solving skills, cooperative interaction skills.
Education
Certification in Clinical Medical Assistant -
Delaware County Community College
05.2024
Associate of Arts - Early Childhood Education
Delaware County Community College
Media, PA05.2021
Skills
- Delegation
- Microsoft Suite
- Google Docs
- Communication
- Organization
- Payroll
- Performance Monitoring
- Operational Planning
- Strategy Management
- Early Childhood Education
- Program Management
- Educational Leadership
- Interpersonal Communication
- Regulatory Compliance
- Curriculum Development
- Staff Recruitment
- Staff Supervision
- Documentation and Recordkeeping
- Staff Evaluation
- Program Development
- Computer Skills
- Planning
- Critical Thinking
Certification
- Medical Billing and Coding
- Medical Administration
Timeline
Director of Child Development
Lil Tykes Childcare Center
06.2016 - Current
Office Assitant/Teacher
Todays Child
07.2015 - 01.2016
Insurance Producer
State Farm
12.2014 - 06.2016
Patient Access Representative
Mercy Fitzgerald Hospital
03.2012 - 07.2014
Toddler Teacher
A Childs Nest
03.2010 - 11.2013
Certification in Clinical Medical Assistant -
Delaware County Community College
Associate of Arts - Early Childhood Education
Delaware County Community College
- Medical Billing and Coding
- Medical Administration
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