Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaneta Robinson

Fort Mill,SC

Summary

Analytical professional with a strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Virtual Customer Service Representative

American Express
09.2022 - Current
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Streamlined the virtual support process for increased efficiency and improved response times.
  • Provided exceptional customer service by actively listening to concerns and offering tailored solutions.
  • Collaborated with team members, sharing best practices for handling challenging situations effectively.
  • Maintained high levels of professionalism while managing multiple customer requests simultaneously.
  • Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
  • Improved customer loyalty with personalized assistance, leading to increased repeat business and positive reviews.

Independent Insurance Agent

Self Employed
10.2020 - Current
  • Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
  • Boosted sales revenue by building strong relationships with clients and identifying cross-selling opportunities.
  • Streamlined the underwriting process for faster policy issuance, improving overall efficiency in client-facing operations.
  • Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
  • Collaborated with underwriters to negotiate favorable terms for clients, resulting in increased policy retention rates.
  • Conducted thorough risk assessments to develop tailored insurance solutions that met individual client needs.

Virtual Customer Service Representative

American Express
09.2018 - 01.2021
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Streamlined the virtual support process for increased efficiency and improved response times.
  • Provided exceptional customer service by actively listening to concerns and offering tailored solutions.
  • Collaborated with team members, sharing best practices for handling challenging situations effectively.
  • Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
  • Maintained high levels of professionalism while managing multiple customer requests simultaneously.

Assistant Manager

BB&T
12.2017 - 04.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Relationship Manager

Bank Of America
08.2015 - 12.2017
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
  • Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.

Retention Specialist

Time Warner Cable
04.2012 - 08.2015
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.

Education

GED -

Swansea High School
Swansea, SC
08.1998

Skills

  • Performance Metrics
  • Process Improvement
  • Client Engagement
  • Customer Portfolio Management
  • New Business Generation
  • Sales expertise
  • Strong communication
  • Conflict resolution
  • Financial acumen

Certification

  • Life, Health, and Accident License, Oct 2020

Timeline

Virtual Customer Service Representative

American Express
09.2022 - Current

Independent Insurance Agent

Self Employed
10.2020 - Current

Virtual Customer Service Representative

American Express
09.2018 - 01.2021

Assistant Manager

BB&T
12.2017 - 04.2018

Relationship Manager

Bank Of America
08.2015 - 12.2017

Retention Specialist

Time Warner Cable
04.2012 - 08.2015

GED -

Swansea High School

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Shaneta Robinson