Shaneta Swann
Lauderhill,FL
Summary
Hardworking Healthcare Worker brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Palm Medical Centers
02.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies, and maintained accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Patient Services Associate/Administrative Assistant
Alive & Well Community Partners
06.2022 - 01.2024
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in Tebra..
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Explained plans for treatment and payment options.
- Assisted patients in filling out check-in and payment paperwork.
Customer Service Representative
Global Medical Management Inc
01.2022 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Radiology Intern
Jackson North Medical Center
01.2021 - 06.2021
- Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients.
- Noted individual patient risk factors such as allergens to contrast agents and made every available accommodation.
- Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.
- Collected visual images of patients' anatomy to provide physicians with information for diagnosis and treatment of acute and chronic concerns.
- Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.
- Maintained, cleaned and sterilized instruments and equipment for each patient.
Radiology Intern
Aventura Hospital
08.2019 - 03.2020
- Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients.
- Noted individual patient risk factors such as allergens to contrast agents and made every available accommodation.
- Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.
- Kept work and patient areas clean, orderly and well-stocked to promote efficiency.
- Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.
- Collected visual images of patients' anatomy to provide physicians with information for diagnosis and treatment of acute and chronic concerns.
Education
Associate of Science - Radiology
Miami Dade College
Miami, FL06.2021
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06.2017
Skills
- Proficient in EMR Systems
- Detail-oriented
- Organization
- Patient Relations
- Multitasking abilities
- Insurance Verification
- Telephone Etiquette
- Flexible & Adaptable
- Medical Terminology
- Medical Office administration
Timeline
Medical Receptionist
Palm Medical Centers
02.2024 - Current
Patient Services Associate/Administrative Assistant
Alive & Well Community Partners
06.2022 - 01.2024
Customer Service Representative
Global Medical Management Inc
01.2022 - 06.2022
Radiology Intern
Jackson North Medical Center
01.2021 - 06.2021
Radiology Intern
Aventura Hospital
08.2019 - 03.2020
Associate of Science - Radiology
Miami Dade College
High School Diploma -
Dr. Michael M. Krop Senior High School
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