Shanetra Myrick

Programmed, analyzed, and enhanced existing applications; assisted with development of new and improved system functionality.

Wrote, tested, and debugged basic to intermediate code following established standards.

Participated in system design discussions and assisted with implementing application features.

Updated and maintained technical and user documentation to reflect system changes.

Provided basic technical support, troubleshooting user issues and escalating complex problems as needed.

Developed scripts to automate routine tasks and improve efficiency.

Completed cross-training in programming tools, technologies, and best practices while supporting active systems.

Collaborated with team members, documented work performed, and met assigned deadlines.

Programmed, analyzed, and enhanced existing applications; assisted with development of new and improved system functionality.

Wrote, tested, and debugged basic to intermediate code following established standards.

Participated in system design discussions and assisted with implementing application features.

Updated and maintained technical and user documentation to reflect system changes.

Provided basic technical support, troubleshooting user issues and escalating complex problems as needed.

Developed scripts to automate routine tasks and improve efficiency.

Completed cross-training in programming tools, technologies, and best practices while supporting active systems.

Collaborated with team members, documented work performed, and met assigned deadlines.

Managed user and application accounts, including password resets and account creation.

Supported Active Directory user administration and access management.

Installed and configured end-user software to ensure compatibility with department WAN standards.

Logged, categorized, and managed helpdesk tickets, maintaining clear and accurate documentation.

Kept users informed of ticket status and resolution progress.

Updated and maintained IT asset and inventory records.

Escalated hardware and software issues to Tier 2 support with complete troubleshooting documentation.

Provided administrative and clerical support to CRS State Office staff.

Submitted helpdesk tickets and assisted with meetings, trainings, and events.

Provided administrative and clerical support to case managers and program staff.

Communicated with the public, families, vendors, and referral sources via phone, email, mail, and in person.

Managed and maintained consumer records and entered program data in state systems.

Prepared and submitted monthly reports in a timely manner.

Created authorizations, processed invoices, and followed up on vendor billing in the SMILE system.

Typed and distributed correspondence, letters, travel claims, and program documents.

Ordered office supplies, maintained inventory, and processed incoming and outgoing mail.

Prepared and submitted monthly reports in a timely manner.

Maintained disciplinary report logs and restriction lists in compliance with ADOC policies and procedures.

Typed, composed, and distributed official correspondence and documents.

Recorded meeting minutes and distributed summaries to the Warden and staff.

Processed inmate mail, including sorting and distribution.

Scanned and indexed inmate documentation into the Laserfiche records management system.

• Typed hearing decisions from unemployment hearings
• Mailed out the hearing decisions to the claimant and employer before the deadline.