Shanetress Thomas

Work History

Billing Reimbursement Specialist

Louisiana Dermatology

01.2022 - Current

Performed medical records management, including filing, organizing and scanning documents.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Taught patients about medications, procedures, and care plan instructions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Sanitized, restocked, and organized exam rooms and medical equipment.
Verified patient insurance coverage and collected required co-payments.
Obtained client medical history, medication information, symptoms, and allergies.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Followed up on denied and unpaid claims to resolve problems and obtain payments.
Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
Delivered timely information to insurance representatives to resolve common and complex issues.
Monitored and documented accounts receivable trends and account-specific profitability.
Employed clinical and billing codes expertise to correct billing inconsistencies.
Created documents in accordance with payer guidelines and submitted to appropriate parties.
Prevented delays and claim denials by correcting information prior to submission.
Performed State and federal regulations compliance audits related to documentation and reporting.
Contributed knowledge to help improve financial management, billing and tracking systems.
Built proactive, client-specific edits into system to prevent future denials.
Used data entry skills to accurately document and input statements.
Responded to customer concerns and questions on daily basis.
Audited and corrected billing and posting documents for accuracy.
Handled account payments and provided information regarding outstanding balances.
Collaborated with customers to resolve disputes.
Maintained accurate records of customer payments.
Utilized various software programs to process customer payments.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Generated monthly billing and posting reports for management review.
Created improved filing system to maintain secure client data.
Processed vendor and supplier payments on weekly basis.
Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
Disbursed petty cash by recording entries and verifying documentation.

Patient Service Specialist

Hematology Oncology

03.2020 - 01.2022

Applied administrative knowledge and courtesy to explain procedures and services to patients.
Managed patient registration process, confirming data accuracy and completeness.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Entered patient demographic and insurance data into electronic medical record system.
Handled customer service inquiries in person, via telephone and through email.
Filed and maintained patient records in accordance with HIPAA regulations.
Built and maintained positive working relationships with patients and staff.
Verified insurance eligibility and coverage for patients.
Took copayments and compiled daily financial records.
Balanced deposits and credit card payments each day.
Assisted patients in filling out check-in and payment paperwork.
Used Software to schedule appointments.
Developed and implemented customer service policies and procedures.
Verified patient insurance eligibility and entered patient information into system.
Answered incoming calls, scheduled appointments and filed medical records.
Greeted and assisted patients with check-in procedures.
Provided excellent customer service to patients and medical staff.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Followed document protocols to safeguard confidentiality of patient records.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Helped address client complaints through timely corrective actions and appropriate referrals.
Organized patient records and database to facilitate information storage and retrieval.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Delivered support to medical staff in completion of patient paperwork.

Office Manager

Genesis Residential

01.2018 - 03.2020

Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Controlled finances to lower costs and keep business operating within budget.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.

Summary

Overview

Work History

Billing Reimbursement Specialist

Patient Service Specialist

Office Manager

Education

Associate Of Applied Science - Health Information Technology

Skills

Timeline

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