Shanetta Coleman
JFK HCA Hospital
West Palm Beach,United States
14
years of professional experience
Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.
Work History
Nursing Assistant
2 Years 5 Months- Monitor and record patients' physical and mental status, including vital signs (temperature, blood pressure, pulse, respirations) and blood glucose; promptly report changes to supervising clinicians.
- Assisted with activities of daily living (bathing, dressing, feeding, toileting) and mobility, employing safe-transfer techniques and Hoyer lift to ensure patient comfort and safety.
- Provided medication reminders and adhered to MD orders to enhance patient compliance and safety.
- Supervise and support residents during facility stays, transports, appointments, and community outings to maintain safety and continuity of care.
- Maintained accurate clinical documentation and communicated with interdisciplinary teams to facilitate individualized care plans and uphold infection-control protocols.
Patient Care Technician
1 Year 1 Month- Provide direct bedside care including vital-sign monitoring, assistance with ADLs, safe transfers (Hoyer lift) and mobility support to promote comfort and patient safety.
- Conduct safety checks every 15 minutes to verify patient location, activity, and signs of life, ensuring continuous monitoring.
- Assist nursing staff with patient admissions, transports and procedures while maintaining infection-control standards.
- Deliver medication reminders and follow care plans and MD orders to support clinical goals.
- Document care in electronic health records and communicate changes to an interdisciplinary team, enhancing treatment decisions.
- Facilitate dementia care and patient-centered communication, reducing anxiety and fostering cooperation with care plans.
Community Coach
7 Months- Guided adults and families in creating action plans for increased self-sufficiency
- Provide support services to the community such as job readiness training and life skills development workshops
- Developed individualized plans outlining resources needed to reach personal goals
- Assist with referrals for transportation, education, resume building and computer and credit literacy
- Coordinated community events to foster family engagement and participation
- Utilized Excel, Word, Teams, and Outlook daily to manage tasks efficiently.
Medical Claims Processor (remote- WFH)
9 Months- Processed Medicaid claims, ensuring accuracy of entries and timely resolution of issues according to client guidelines.
- Reviewed and analyzed routine claims for accuracy and compliance with regulations, identifying potential discrepancies.
- Proofread claim and referral submissions to apply appropriate guidelines and coding, ensuring adherence to member identification and provider selection processes.
- Routes and triages complex claims to a Senior Claim Benefits Specialist.
- Utilized Microsoft Office applications, including Word and Excel, for document creation and data management.
- Knowledge of basic computer resetting
Independent Highway Contractor
6 Months- Sorted and distributed incoming mail to departments, enhancing timely delivery across operations
- Maintained accurate records of all incoming and outgoing mail using computerized tracking systems
- Handled confidential or sensitive information with utmost discretion and maintained strict confidentiality protocols
- Resolved customer inquiries regarding lost or misdirected mail, improving customer satisfaction and support
- Collaborated with departments to coordinate interoffice deliveries and courier services, streamlining communication and processes
Nursing Assistant
1 Year 11 Months- Monitors patient condition by observing physical and mental condition(vital signs, weight, height, ADLs).
- Assisted residents with feeding and hydration to ensure nutritional needs were met.
- Helped individuals with daily living activities such as grooming and personal hygiene.
- Provided assistance to individuals in putting on clothing and adjusting attire for comfort.
- Supervised residents during activities, transports, and medical appointments to ensure safety and engagement.
- Performed light housekeeping duties to maintain a clean and safe living environment for residents.
Bus Attendant
1 Year 11 Months- Monitors conduct of students on the school bus to maintain discipline and safety.
- Directed loading of students on bus to prevent congestion and unsafe conditions.
- Monitored route adherence to keep driver on schedule and maintain timely student arrivals.
- Assisted in preparation for audits and safety inspections to uphold compliance and safety standards.
- Coordinated daily operational tasks to streamline workflow and enhance service delivery.
- Observed driver client interactions to ensure client needs are being met.
- Assisted drivers who could not find locations, via the dispatch radio and GPS tracking.
Customer Service Associate
3 Years- Greet customers and identify specific needs to provide tailored assistance.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Facilitate returns and merchandise exchanges to ensure customer satisfaction and loyalty.
- Describe merchandise and clarify use, operation, and care to enhance customer understanding.
- Answer questions regarding the store and its merchandise.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Organized and arranged merchandise on shelves to maintain an appealing store layout.
Education
High School Diploma
Nursing Assistant - Nursing Assistant
Skills
Vital signs monitoring
Patient observation
Blood glucose testing
Catheter care
Activities of daily living
Feeding assistance
Team collaboration
Acute care
Basic nursing care
Prioritization in care
HIPAA compliance
Certified in CPR/AED
Timeline
Patient Care Technician
JFK HCA Hospital
08.2025 - 09.2026Read More
Community Coach
Palm Beach County Housing Authority
04.2023 - 11.2023Read More
Nursing Assistant
The Key
02.2023 - 07.2025Read More
Medical Claims Processor (remote- WFH)
CareerGig Staffing
05.2021 - 02.2022Read More
Independent Highway Contractor
Unites States Post Office
10.2020 - 04.2021Read More
Nursing Assistant
BrightStar Healthcare
06.2017 - 05.2019Read More
Bus Attendant
School District of Palm Beach County
07.2015 - 06.2017Read More
Customer Service Associate
Walmart Supercenter
04.2012 - 04.2015Read More
Palm Beach County Adult Education Center
High School Diploma
Read More
Palm Beach Vocational Institution
Nursing Assistant from Nursing Assistant
Read More