Shanetta Phillips
Eldorado,AR
Overview
15
15
years of professional experience
Work History
Delivery Driver
Federal Express
11.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
Assistant Manager
Domino's Pizza
05.2010 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
EL DORADO HIGH SCHOOL
El Dorado, AR05-2010
Skills
- Route optimization
- Package handling
- Delivery scheduling
- GPS navigation
- Customer service
- Inventory management
- Communication skills
- Conflict resolution
- Time management
Languages
English
Full Professional
Timeline
Delivery Driver
Federal Express
11.2018 - Current
Assistant Manager
Domino's Pizza
05.2010 - 09.2017
High School Diploma -
EL DORADO HIGH SCHOOL
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