Shanette Holley
Lanham
Summary
Driven and meticulous Bookkeeper with a strong track record at Shoppers Food Warehouse, where I established a QuickBooks system enhancing financial accuracy. Excelled in customer service, managing escalations with poise. Demonstrated flexibility and a strong work ethic across roles, significantly improving customer loyalty and operational efficiency. Skilled in emergency procedures and financial data management. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Bookkeeper
Shoppers Food Warehouse
10.2017 - Current
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained and processed invoices, deposits, and money logs.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Customer Service Cashier
Shoppers Food Warehouse
10.2017 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Referred to price sheets and special sale bulletins to enter price changes.
Bus Attendant
Office of the State Superintendent of Education (OSSE
09.2005 - Current
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Assisted administration with assignment of students to bus routes and prepared reports using [Software].
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
Education
High School Diploma -
HD Woodson Senior High School
55th And Eds Washington DC06.1995
Skills
- Customer Service
- Escalation management
- Calm Under Pressure
- Emergency Procedures
- Punctuality
- Strong Work Ethic
- Flexibility
Timeline
Bookkeeper
Shoppers Food Warehouse
10.2017 - Current
Customer Service Cashier
Shoppers Food Warehouse
10.2017 - Current
Bus Attendant
Office of the State Superintendent of Education (OSSE
09.2005 - Current
High School Diploma -
HD Woodson Senior High School
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