Shanette K. Bowes
Summary
Seasoned customer service representative with expertise in all Microsoft programs. With 5 years of experience, I excel in delivering top-notch customer support, resolving issues, and ensuring client satisfaction. Proven proficiency in leveraging Microsoft tools to streamline processes and enhance productivity. Exceptional communication skills and a customer-centric approach, dedicated to fostering positive client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesperson
Conyer Mitsubishi
04.2022
- Assist customers through the buying process supported by established selling steps, policies and procedures
- Greet and qualify customers by understanding buyers' requirements and interests
- Write sales orders and process paperwork in accordance with dealership policies
- Utilize dealership sales controls and follow-up systems
- Offer test drives to all interested customers and obtain proper identification prior to test drive
- Explain product performance, application, and benefits and describe optional equipment for purchase
- Deliver vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork.
Covid Coordinator
Staffing Solutions
12.2020 - 02.2022
- Worked with people who have tested positive for COVID-19 to identify people they have had contact with and let them know they may have been exposed to the disease
- Exceeded customer satisfaction by finding creative solutions to problems
- Improved operations by working with team members and customers to find workable solutions
- I am trained to work with state-of-the-art software to gather information on the spread of the infection Draft proper documentation and collect information
- Conducted interviews with applicants, explaining benefits process and which programs were available
- Called applicants to set up appointments and explain benefits processes
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Manager
Maranatha Human Service
11.2019 - 03.2022
- Enhanced patient wellbeing by supporting participation in recreational activities
- Trained employees on additional job positions to maintain coverage of roles
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Recruited and hired qualified candidates to fill open positions
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Worked to improve patient outlook and daily living through compassionate care
- Maintained a clean and well-organized environment to promote client happiness and safety.
Direct Support Professional
Greystone Programs Inc
12.2019 - 08.2021
- Maintained calendar of social, recreational and educational events to enhance patient stays
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities
- Completed data entries in charts and logbooks to document client progress
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Enhanced patient wellbeing by supporting participation in recreational activities
- Tracked and reported clients' progress based on observations and conversations
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Customer Service Associate
Macy's Corporate Services Ltd
11.2017 - 01.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Addressed inquiries, resolved customer issues and managed customer relations
- Handled large amounts of cash and balanced the cash drawer daily within prescribed balancing guidelines.
Education
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY02.2017
Skills
- Customer Relationship Management
- Effective Communication
- Problem Resolution
- Time Management
- Adaptability
- Multitasking
- Active Listening
- Detail-Oriented
- Process Improvement
- Collaborative Teamwork
- Knowledge of CRM Software (if applicable)
- Professional Phone Etiquette
Community Service
Kipp NYC Charter, Bronx, NY, 05/01/17, Present, Alando Gordon, BS, M.Ed
Certification
Real Estate License - August 2022
Timeline
Salesperson
Conyer Mitsubishi
04.2022
Covid Coordinator
Staffing Solutions
12.2020 - 02.2022
Direct Support Professional
Greystone Programs Inc
12.2019 - 08.2021
Manager
Maranatha Human Service
11.2019 - 03.2022
Customer Service Associate
Macy's Corporate Services Ltd
11.2017 - 01.2019
High School Diploma -
Poughkeepsie High School
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