Shaneva Davis
Moncks Corner
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working.
Overview
7
7
years of professional experience
Work History
Admissions Representative
Encompass Health Rehabilitation Hospital
01.2024 - Current
- Coordinate an efficient admissions process for all patients.
- Preform pre-certifications.
- Assemble Admissions consent packets.
- Assumes the responsibility for the coordination of an efficient verification process for all referrals
- Compiles and inputs statistical information into appropriate hospital systems.
- Initiate Insurance Authorization Appeals.
- Follow up with insurance companies for approvals/denials.
Medical Receptionist
Berkeley Family Practice
04.2022 - 12.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Charge Entry Specialist
HCA Physician Services Group
07.2021 - 03.2022
- Captured and entered professional charges.
- Worked with revenue cycle team to identify denial trends.
- Answered questions and assisted providers and office staff.
- Verified insurance eligibility and information to update database.
- Managed time efficiently in order to complete all tasks within deadlines.
Medical Office Specialist
Palmetto Primary Care Physicians
06.2019 - 07.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used [Eclincial Works] to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Patient Service Representative
Coastal Pediatric Associates
01.2018 - 06.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
Education
Bachelor of Science - Healthcare Management
Ashworth College
Norcross, GA04.2021
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL02.2015
High School Diploma -
Kingstree Christian Academy
05.2007
Skills
- Patient Data Processing
- Records Maintenance
- Patient Callbacks
- Electronic Medical Record
- Medical Information Software
- Front Desk Operations
- HIPAA Guidelines
- Critical Thinking
- Medical Records Management
- EMR Systems
- Patient Health Information Access
- Patient Reception Management
- Appointment Scheduling
- Insurance Claims
- Checking Patient Details
- Insurance Verification
- Regulatory Documentation
- Petty Cash Management
- Patient Eligibility Requirement
Timeline
Admissions Representative
Encompass Health Rehabilitation Hospital
01.2024 - Current
Medical Receptionist
Berkeley Family Practice
04.2022 - 12.2023
Charge Entry Specialist
HCA Physician Services Group
07.2021 - 03.2022
Medical Office Specialist
Palmetto Primary Care Physicians
06.2019 - 07.2021
Patient Service Representative
Coastal Pediatric Associates
01.2018 - 06.2020
Bachelor of Science - Healthcare Management
Ashworth College
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
High School Diploma -
Kingstree Christian Academy
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