Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shane West

Fresno,CA

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

14
14
years of professional experience

Work History

Management Trainee

Dollar General Market
Clovis, CA
11.2023 - Current
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Assisted customers with locating items within the store when requested.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Processed customer payments quickly and returned exact change and receipts.

Front Desk Agent

Hampton Inn By Hilton
Siloam Springs, AR
06.2020 - 10.2023
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Scheduled reservations for groups and special events.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Night Auditor

Hilton Garden Inn Hotel
Joplin, MO
10.2017 - 04.2020
  • Greeted arriving guests and checked them in to their rooms.
  • Received payments from customers via cash or credit cards.
  • Input and confirmed reservations for guests.
  • Completed nightly updates to hotel rates and individual room charges.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Minister

Champion Ministries
Fresno, CA
06.2010 - Current
  • Delivered inspiring sermons on Sundays and special occasions.
  • Prepared participants for roles in ceremonies, services or events.
  • Reached out to unchurched, new residents or inactive church members.
  • Visited, counseled, and prayed with church members to provide pastoral care.
  • Instructed and guided individuals converting to new faith.
  • Maintained updated knowledge through continuing education and advanced training.
  • Modified existing software systems to enhance performance and add new features.
  • Collaborated with writing team to develop scripts and advertising concepts.
  • Managed multiple writing projects simultaneously while meeting deadlines.
  • Created outlines for books, articles, stories, or scripts based on research findings and personal experience.
  • Provided timely information and work output to supervisors and team members.

Education

BBA - Management BBA

John Brown University
Siloam Springs, AR
04-2022

High School Diploma -

Fresno High School
Fresno, CA
06-1984

Skills

  • Office Management
  • Reservations
  • Front Desk Management
  • Cash Handling
  • Reporting Capabilities
  • POS Systems
  • Hospitality Services
  • Conflict Management
  • Report Generation
  • Guest Relations
  • Front Office Support
  • Room Assignments
  • Transportation Information

References

References available upon request.

Timeline

Management Trainee

Dollar General Market
11.2023 - Current

Front Desk Agent

Hampton Inn By Hilton
06.2020 - 10.2023

Night Auditor

Hilton Garden Inn Hotel
10.2017 - 04.2020

Minister

Champion Ministries
06.2010 - Current

BBA - Management BBA

John Brown University

High School Diploma -

Fresno High School

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Shane West