SHANEY HOWARD
Richmond,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Medical Billing Team Lead
GetixHealth
02.2023 - Current
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Collected, arranged, and input information into database system.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Insurance Customer Service Representative
Aston Carter
09.2022 - 02.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Advised customers on required information for claim submissions to progress applications.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Calculated adjustments, premiums and refunds.
- Maintained confidentiality of patient finances, records, and health statuses.
Assistant Head Cook
Focus Hope Center For Children
03.2022 - 07.2022
- Prepared food orders to support children, teachers and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Developed recipes, portion specifications, and standard preparation procedures for all dishes.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Monitored food temperatures throughout preparation and serving process.
- Followed proper procedures for use of government-provided commodities.
- Planned menus complying with established health guidelines and budget limitations.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Retail Sales Manager
MCD Clothing Boutique
06.2021 - 07.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited, hired and trained 10 associates to develop into productive team members with excellent product knowledge.
- Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
Medical Receptionist
Comprehensive Urology
01.2020 - 06.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Diploma -
South Lake High School
Saint Clair Shores, MI06.2010
Skills
- Attention to Detail
- Multitasking Abilities
- Problem-Solving
- Teamwork and Collaboration
- Good Telephone Etiquette
- MS Office
- Organization and Time Management
- Flexible and Adaptable
- Self-Motivated
- Training and Development
- Critical Thinking
Timeline
Medical Billing Team Lead
GetixHealth
02.2023 - Current
Insurance Customer Service Representative
Aston Carter
09.2022 - 02.2023
Assistant Head Cook
Focus Hope Center For Children
03.2022 - 07.2022
Retail Sales Manager
MCD Clothing Boutique
06.2021 - 07.2022
Medical Receptionist
Comprehensive Urology
01.2020 - 06.2021
Diploma -
South Lake High School
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