Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of personalities in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Process Assistant, FC Associate Level 3
Amazon.com
12.2021 - Current
Exceeded team goals and collaborated with staff to implement performance improvements
Took ownership of assigned department by building trust of associates through positive motivation techniques
Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks
Followed labor and performance metrics to increase productivity
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
Monitored work areas for cleanliness and functionality and removed obstacles for safety
Received deliveries, scanned packages, and updated inventory in internal database
Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in Associates.
Supervised teams of 5-25 while maintaining labor costs by effective and efficient leadership.
Locksmith Technician
Safeway Lock and Key
06.2020 - 07.2023
Cut new keys and duplicated existing ones by using key cutting machines
Completed new installations of components such as locks, handles and closers
Operated tools and devices to open locks when no key was available
Maintained records of company keys and locks for master key systems.
Completed between 7 -10 jobs per day.
Operations Specialist, Administrative Assistant for Human Resources
AY Consultation, Inc
04.2017 - 01.2020
Identified operational and performance issues and worked with managers to resolve concerns.
Completed various reports and analyzed each report to decide where improvements could be made.
Trained, mentored, and motivated employees to maximize team productivity.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Onboarded new employees in time reporting and payroll systems.
Improved operational efficiency by streamlining processes and implementing new systems.
Prepared purchase orders and expense reports.
Managed payroll and time and attendance systems.
Maintained labor costs to be lower than 27% of revenue.
Education
Bachelor of Science - Legal Studies
University of Maryland Global Campus
Adelphi, MD
07.2024
Skills
Pattern Recognition
Inventory Monitoring and Management
Order Checking
Invoice and Manifest Review
Workflow Planning
Clear Communication
Document Preparation
Problem-Solving
Shipment Inspection
Attendance Tracking
Performance monitoring
Assignment Delegation
Timeline
Process Assistant, FC Associate Level 3
Amazon.com
12.2021 - Current
Locksmith Technician
Safeway Lock and Key
06.2020 - 07.2023
Operations Specialist, Administrative Assistant for Human Resources