Shaneza Khan
Orlando
Summary
Remote-ready administrative and customer support professional with 10+ years of experience in healthcare, pharmacy operations, data entry, and client services. Skilled in virtual scheduling, insurance verification, HIPAA-compliant records management, and handling high-volume communications with accuracy and professionalism. Known for resolving customer concerns with empathy, maintaining efficient workflows, and supporting distributed teams in fast-paced environments. Highly organized, dependable, and able to work independently with minimal supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Remote Patient Access Specialist (Contract)
AssistRx
Orlando Fl
02.2026 - 05.2026
- Facilitated patient registration processes, ensuring seamless access to healthcare services.
- Managed insurance verification and eligibility checks to enhance patient experience.
- Conducted outbound calls as required, scheduling appointments or providing necessary information to clients proactively.
- Ensured accuracy and confidentiality of patient data by diligently reviewing, correcting, and verifying information within the EMR system.
- Collaborated with clinical teams to resolve patient inquiries and improve service delivery.
Patient Care Coordinator
West Orange Care
Orlando, FL
02.2024 - 05.2025
- Provided scheduling support for patients, coordinating appointments and cancellations through EMR systems.
- Handled 30+ patient calls daily, resolving inquiries related to appointments, billing, and insurance verification.
- Maintained HIPAA compliance while processing confidential patient data in secure digital platforms.
- Collaborated virtually with healthcare providers and staff via Teams, Zoom, and secure portals.
- Delivered empathetic customer service to ensure a positive remote patient experience.
Front End Technician Lead
Olympia Compounding Pharmacy
Orlando, FL
06.2018 - 01.2023
- Directed pharmacy front-end operations including prescription entry, scheduling, and customer support.
- Trained and supervised staff, ensuring accuracy and efficiency in daily workflows.
- Handled 30–40 patient/customer calls daily, addressing inquiries and billing issues virtually and by phone.
- Proficiently performed data entry and record management within HIPAA-compliant systems.
Remote Travel Booking Specialist
Funjet
Orlando, FL
07.2017 - 05.2018
- Worked fully remote booking travel accommodations (flights, hotels, transportation).
- Supported customers virtually via phone/email, resolving issues in real time.
- Maintained accurate booking records and collaborated with remote team members.
Activation Specialist
Bluegreen Vacations
Orlando, FL
08.2016 - 07.2017
- Assisted clients with reservations and account activations via phone and CRM systems.
- Ranked in the top 3 for productivity and customer satisfaction.
- Delivered high-quality service in a fast-paced, remote-ready call center environment.
Front Desk Administrator / Accounting
Reed Nissan
Orlando, FL
05.2012 - 07.2016
- Managed inbound calls, scheduled appointments, and supported office operations.
- Performed data entry, financial document management, and cash handling with accuracy.
- Delivered excellent customer support both in person and remotely.
Education
Pharmacy Technician Diploma -
Concorde Career Institute
Orlando, FL02.2016
High School Diploma -
Olympia High School
Orlando, FLSkills
- Remote work and Time Management
- Health Care Customer Support
- Data Entry
- Insurance Verification
- HIPAA Compliance
- EMR Systems
- CRM & Healthcare Software
- Patient Engagement & Support
- Outbound & Inbound Call Center Experience
- Zoom,Teams,Zendesk
Certification
CPR Certified
Top Agent Award
Timeline
Remote Patient Access Specialist (Contract)
AssistRx
02.2026 - 05.2026
Patient Care Coordinator
West Orange Care
02.2024 - 05.2025
Front End Technician Lead
Olympia Compounding Pharmacy
06.2018 - 01.2023
Remote Travel Booking Specialist
Funjet
07.2017 - 05.2018
Activation Specialist
Bluegreen Vacations
08.2016 - 07.2017
Front Desk Administrator / Accounting
Reed Nissan
05.2012 - 07.2016
High School Diploma -
Olympia High School
Pharmacy Technician Diploma -
Concorde Career Institute