Shaneza Khan
Orlando,FL
Summary
Remote-ready administrative and customer support professional with 10+ years of experience in healthcare, data entry, and client services. Skilled in virtual scheduling, insurance verification, and HIPAA-compliant data management. Adept at handling high call volumes, resolving issues with empathy, and collaborating with distributed teams. Proficient in CRM, EMR/EHR, and remote communication tools. Known for organizational skills, reliability, and the ability to work independently in fast-paced virtual environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
West Orange Care
Orlando, FL
03.2024 - 06.2025
- Provided scheduling support for patients, coordinating appointments and cancellations through EMR systems.
- Handled 30+ patient calls daily, resolving inquiries related to appointments, billing, and insurance verification.
- Maintained HIPAA compliance while processing confidential patient data in secure digital platforms.
- Collaborated virtually with healthcare providers and staff via Teams, Zoom, and secure portals.
- Delivered empathetic customer service to ensure a positive remote patient experience.
Front End Technician Lead
Olympia Compounding Pharmacy
Orlando, FL
07.2018 - 02.2023
- Directed pharmacy front-end operations including prescription entry, scheduling, and customer support.
- Trained and supervised staff, ensuring accuracy and efficiency in daily workflows.
- Handled 30–40 patient/customer calls daily, addressing inquiries and billing issues virtually and by phone.
- Proficiently performed data entry and record management within HIPAA-compliant systems.
Remote Travel Booking Specialist
Funjet
Orlando, FL
08.2017 - 06.2018
- Worked fully remote booking travel accommodations (flights, hotels, transportation).
- Supported customers virtually via phone/email, resolving issues in real time.
- Maintained accurate booking records and collaborated with remote team members.
Activation Specialist
Bluegreen Vacations
Orlando, FL
09.2016 - 08.2017
- Assisted clients with reservations and account activations via phone and CRM systems.
- Ranked in the top 3 for productivity and customer satisfaction.
- Delivered high-quality service in a fast-paced, remote-ready call center environment.
Front Desk Administrator / Accounting
Reed Nissan
Orlando, FL
06.2012 - 08.2016
- Managed inbound calls, scheduled appointments, and supported office operations.
- Performed data entry, financial document management, and cash handling with accuracy.
- Delivered excellent customer support both in person and remotely.
Education
Pharmacy Technician Diploma -
Concorde Career Institute
Orlando, FL02-2016
High School Diploma -
Olympia High School
Orlando, FLSkills
- Remote scheduling
- Customer support
- Data entry
- Insurance verification
- HIPAA compliance
- EMR systems
- CRM systems
- Microsoft Office
- Google Workspace
- Zoom and Teams
Certification
CPR Certified
Top Agent Award
Timeline
Patient Care Coordinator
West Orange Care
03.2024 - 06.2025
Front End Technician Lead
Olympia Compounding Pharmacy
07.2018 - 02.2023
Remote Travel Booking Specialist
Funjet
08.2017 - 06.2018
Activation Specialist
Bluegreen Vacations
09.2016 - 08.2017
Front Desk Administrator / Accounting
Reed Nissan
06.2012 - 08.2016
Pharmacy Technician Diploma -
Concorde Career Institute
High School Diploma -
Olympia High School