Shangai Onyeisi
Daytona Beach,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
8
8
years of professional experience
Work History
Caregiver Attendant
Concierge
Daytona Beach, FL
07.2023 - 06.2024
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
Customer Service Representative
Nazzetti Llpc
Brooklyn, NY
02.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service.
Administrative Officer
Lagos state house of assembly
06.2016 - 09.2020
- Organized and maintained filing systems for confidential documents, correspondence, and reports
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
Education
Bachelor of Science - Labor And Industrial Relations
Lagos State University
Lagos, Nigeria08.2014
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Patient Care
- Daily living assistance
- Multitasking and Organization
- Personal Hygiene Assistance
- Basic Housekeeping
Timeline
Caregiver Attendant
Concierge
07.2023 - 06.2024
Customer Service Representative
Nazzetti Llpc
02.2022 - 05.2023
Administrative Officer
Lagos state house of assembly
06.2016 - 09.2020
Bachelor of Science - Labor And Industrial Relations
Lagos State University