Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shani Aaron

Riverview,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Vendor Relations Specialist

Caples Solutions
10.2024 - Current
  • Organized regular meetings with key vendors to foster open dialogue and mutually beneficial partnerships.
  • Leveraged strong negotiation skills when renegotiating contracts, securing favorable pricing and terms for the company.
  • Strengthened vendor relationships by maintaining consistent communication and addressing concerns promptly.

Customer Service - Federal Contract

Nelnet
08.2023 - 10.2024
  • Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
  • Counseled students and parents about repayment plan options and program details.
  • Assisted customers with completing loan applications and other paperwork.

Customer Support- Field Services

Invitation Homes
06.2022 - 07.2023
  • Managed tenant files, financial accounts and maintenance workorders.
  • Produced and submitted comprehensive project schedules and updates to management.
  • Created and maintained comprehensive project documentation with job-related software.

Customer Service Manager

Bella And Beyond
06.2018 - 06.2023
  • Built and maintained relationships to promote rapport with customers.
  • Managed team's work schedules to complete customer coverage.
  • Trained employees by providing performance feedback and coaching in service techniques.

Claims Specialist

Allstate Benefits
04.2017 - 06.2018
  • Coordinated final decisions, including fair settlements and denial of liability.
  • Evaluated insurance applications to determine risk levels and premium rates.
  • Processed high volume of transactions with consistent accuracy and strong attention to critical details.

Behavioral Health Technician

SMA BEHAVIORAL
09.2015 - 09.2016
  • Scheduled appointments, lab tests and procedures for patients.
  • Coordinated direct assessments, vitals monitoring and recordkeeping as part of care management.
  • Intervened in crisis situations, employing communication, de-escalation and patient care strategies to resolve concerns.

Education

Medical Assistant -

Florida Career College
Jacksonville, FL
01.2011

Skills

  • Complaint resolution
  • Conflict resolution
  • Creative problem solving
  • Scheduling
  • Inbound and outbound calling
  • Microsoft Office Suite
  • Critical thinking
  • Quality assurance controls
  • Multi-task management
  • Salesforce
  • Yardi

Timeline

Vendor Relations Specialist

Caples Solutions
10.2024 - Current

Customer Service - Federal Contract

Nelnet
08.2023 - 10.2024

Customer Support- Field Services

Invitation Homes
06.2022 - 07.2023

Customer Service Manager

Bella And Beyond
06.2018 - 06.2023

Claims Specialist

Allstate Benefits
04.2017 - 06.2018

Behavioral Health Technician

SMA BEHAVIORAL
09.2015 - 09.2016

Medical Assistant -

Florida Career College

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