Shani Allen
Brooklyn,NY
Summary
Dedicated with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Office Worker
Worldwide Flight Services
06.2022 - 01.2023
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Streamlined front desk operations for improved guest experience and increased staff productivity.
- Achieved higher occupancy rates with proactive room inventory management.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Streamlined communication channels for better collaboration among team members.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Maintained inventory levels for office supplies, reducing downtime due to shortages or delays in ordering materials.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
- Acted as a liaison between different departments within the organization – streamlining communication lines for enhanced productivity.
- Collaborated effectively with cross-functional teams on diverse projects – showcasing adaptability and teamwork while consistently delivering results.
Logistics Specialist
United States Army Reserve
10.2014 - 01.2023
- Improved supply chain efficiency by implementing new software and monitoring systems.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
- Coordinated cross-functional teams to execute complex logistics projects on time and within budget.
- Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
- Optimized distribution network by analyzing data and identifying opportunities for consolidation or expansion.
- Collaborated with sales team to ensure accurate demand forecasting, preventing overstock or stockout situations.
- Evaluated potential risks in the supply chain, creating contingency plans to mitigate disruptions in critical operations.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Security Guard
International Protective Service Security
03.2016 - 10.2018
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
Security Officer
Allied Barton
08.2015 - 09.2018
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Front Desk Services Agent
Cambridge Security Services
07.2015 - 10.2017
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased occupancy rates.
- Maintained a clean and welcoming front desk area, setting a positive first impression for guests.
- Resolved guest complaints with professionalism, turning negative experiences into positive outcomes.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Associate of Arts - Culinary Arts
Joint Culinary School of Excellence
Fort Lee, VA08.2014
No Degree - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NY09.2013
High School Diploma -
High School For Service And Learning At Erasmus
Brooklyn, NY09.2013
Skills
- File Organization
- Research and Analysis
- Scheduling and Planning
- Verbal Communication
- Document Management
- Adaptability and Flexibility
- Time Management
- Inventory Management
- Attention to Detail
- Organizational Skills
- Problem Solving
Accomplishments
Queens Best Barbecue Competition”
by the Queen's Chamber of Commerce-2023
Army achievement medal-03/06/2022 and 07/19/2015
644th Regional Support Group:
coin of excellent performance-01/06/2022
302 D. maneuver enhancement brigade:
superior performance coin-01/06/2022
Timeline
Office Worker
Worldwide Flight Services
06.2022 - 01.2023
Security Guard
International Protective Service Security
03.2016 - 10.2018
Security Officer
Allied Barton
08.2015 - 09.2018
Front Desk Services Agent
Cambridge Security Services
07.2015 - 10.2017
Logistics Specialist
United States Army Reserve
10.2014 - 01.2023
Associate of Arts - Culinary Arts
Joint Culinary School of Excellence
No Degree - Business Administration
LaGuardia Community College of The City University of New York
High School Diploma -
High School For Service And Learning At Erasmus
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