Shani Cabrera
Fredericksburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Insurance Agent
GEICO
11.2019 - 02.2023
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Enhanced client retention with personalized policy recommendations based on their specific needs and requirements.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Aftermarket Sales
Safford Chrysler Jeep Dodge
09.2018 - 11.2019
- Increased aftermarket sales by developing and implementing strategic sales plans.
- Boosted customer satisfaction with tailored product offerings and personalized service.
- Expanded market share by identifying new business opportunities and establishing key partnerships.
- Enhanced revenue growth through effective negotiation of contracts and pricing agreements.
Administrative Assistant
Deidericks & Whitelaw PLC
02.2018 - 08.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined office operations by implementing efficient filing systems and document management protocols.
- Expedited daily mail processing by sorting, distributing, and dispatching incoming correspondence efficiently.
- Streamlined office operations by organizing and maintaining filing systems for important documents.
- Enhanced office efficiency by managing incoming calls, directing them to appropriate personnel.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Head Cashier Supervisor
Lustine Toyota
07.2015 - 01.2018
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Implemented new training materials to improve cashier efficiency and accuracy.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
- Decreased transaction errors by implementing thorough training programs focused on accuracy and attention to detail.
- Verified the accuracy of daily cashier batches by checking receipts, checks and cash.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Some College (No Degree) - Criminal Justice
High School Diploma -
06.2012
Skills
- Client Needs Analysis
- Operational Efficiency
- Quality Control
- Administrative Support
- Active Listening and Communication
- Data Gathering
- Quality Assurance
- Service Quality
- Conflict Resolution Techniques
- Reading Comprehension
- Time Management
- Critical Thinking
Accomplishments
- Supervised team of 10 staff members.
- Achieved Gold Tier Chairman by maintaining exceptional work performance with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent - GEICO
11.2019 - 02.2023
Aftermarket Sales - Safford Chrysler Jeep Dodge
09.2018 - 11.2019
Administrative Assistant - Deidericks & Whitelaw PLC
02.2018 - 08.2018
Head Cashier Supervisor - Lustine Toyota
07.2015 - 01.2018
Northern Virginia Community College - Some College (No Degree), Criminal Justice
Potomac Senior High - High School Diploma,
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