Shani Clay

• Handle inbound and/or outbound calls, emails, or chats from customers
• Assist customers with account inquiries, billing questions, orders, and technical issues
• Resolve customer concerns and complaints professionally while following company and client guidelines
• Accurately document customer interactions and update account information in internal systems
• Meet performance goals such as call quality, customer satisfaction, and resolution time
• Communicate clearly, patiently, and professionally with diverse customers
• Follow privacy, security, and compliance procedures
• Work collaboratively with supervisors and team members to improve service quality

Skills Used:

• Strong communication and active listening
• Problem-solving and conflict resolution
• Multitasking and computer proficiency
• Time management and adaptability

Jimmy John’s – Person in Charge (PIC) Manager
Promoted within 3 months

• Promoted to Person in Charge (PIC) Manager within three months due to strong performance and reliability
• Entrusted with store keys and responsible for opening and closing the store
• Managed daily operations during shifts, ensuring smooth workflow and staff coordination
• Provided customer service in-store, handled online orders, and answered phone calls
• Processed and coordinated large catering orders exceeding $1,000
• Demonstrated professionalism and competence, resulting in same-day hire after interview
• Employment ended due to store location closure

Forever 21 – Sales Associate

• Assisted customers on the sales floor by helping them locate specific items and styles
• Provided excellent customer service at the cash register, accurately ringing up purchases
• Handled returns and exchanges according to store policies
• Organized and restocked new merchandise to maintain visual standards
• Maintained store cleanliness and overall presentation
• Maximized sales by promoting items and ensuring smooth transactions
• Processed customer transactions efficiently and accurately
• Resolved customer complaints professionally and effectively
• Communicated with customers, guests, and clients in person and over the phone

• First job upon turning 18, demonstrating early responsibility and work ethic
• Opened the shop independently by prepping food for the day and preparing the store for customers
• Ensured the store was ready for business before afternoon hours
• Worked closely with management to ensure daily operations ran smoothly
• Closed the store at night, balanced registers, and handled cash deposits
• Responsible for safely transporting and dropping off daily deposits